Lead consultant

hace 1 semana

Monterrey, Nuevo León, México Genpact A tiempo completo

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant, DOT NET Support

In this role, you would be primary responsible for supporting and enhancing web application.

Responsibilities

·Supporting/Troubleshooting existing dot net desktop based and web-based application.

·Exposure to at least 1 Mobile framework is needed.

·We need to Spanish & English Language.

·Responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.

·Creating, scheduling, monitoring jobs, troubleshooting jobs

·Go through logs and trace back to code as to what is going wrong.

·Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.

·Execute and manage day-to-day operations via ticketing tools and processes.

·Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.

·Responsible to test the application features, should understand any testing tool.

Qualifications
Minimum qualifications

·B.E./ B. Tech/ MCA or equivalent

Preferred Qualifications

·Experience in VB.Net, C#, , WCF, MVC, AWS

·Strong understanding in Relational database concepts

·Good knowledge and work experience of SQL Server, PL/SQL

·Experience with GIT and windows form

·Experience with html, CSS, JavaScript, jQuery, LINQUE.

·Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.

·Strong written and verbal communication skills

·Flexible to work in shifts on rotation basis.

·Willingness and ability to multi-task.

·Willingness to learn the Product/Platform and associated technologies.

·Should be able to handle client call, manage & mentor team.

·Ability to be learn and apply new processes and tools.

·Technical understanding of products/services and/or ecosystem being supported.

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