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Warranty Specialist I

hace 3 meses

Guadalupe, Nuevo León, México Acuity Brands A tiempo completo
Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.

Acuity Brands, Inc

(NYSE:

AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir.

A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) y Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.

Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono.

Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.


Job Summary:

  • Serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

Key Tasks:

Learns products and processes pertaining to the Warranty Services standard work and product playbooks.

Document field labor claims and replacement fixture or parts data.

Learning to utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs

Experience Required:

0-2 years Experience working with customers
Demonstrating an ability to effectively resolve customer issues
Bachelor's degree or equivalent in work experience
Interpersonal skills for communication and negotiation
Computer competence and familiarity Microsoft Office programs

Bilingual English / Spanish

Experience Prefered:

Lighting experience preferred
Electrical or electronics background

Others:

Remote
- up to 10% onsite

**Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.