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Production Support

hace 4 meses

Guadalajara Jalisco Mexico Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Production Support

Responsibilities:

  1. Manage the high availability and stability of an eligibility application.
  2. Perform proactive maintenance activities, engage in automation, and conduct root cause analysis and remediation.
  3. Write and maintain scripts to monitor system functionality and performance.
  4. Hands-on experience with microservices, Java Springboot, React JS, REST Web Services.
  5. Support engineers work closely with cross-functional teams, including developers, system administrators, and software engineers, to solve production issues. They update senior leaders about the system status and share timely resolution progress
  6. Production support engineers analyze various metrics and logs to understand the reason for system failure or non-performance. Using different debugging and diagnostic tools, they find solutions to improve software performance.
  7. Prepare and maintain up-to-date documentation of systems, procedures, and other relevant information.
  8. support engineers identify, diagnose, and find ways to resolve the issue received through emails/incidents/problems etc
  9. Experience in Production support and understand how the things works in the ITSM tool(Incident Management/Problem Management/Change Management/Knowledge Article/Service Request)
  10. Attends the Major incidents calls and helps in assisting in troubleshooting and resolving the issues.

Skills:

  • Java with node JS
  • REACT
  • Microservices
  • Rest
  • Service now
  • incident manager tools & level 2 tickets
  • Automation
  • Maintenance

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide.

Receive ongoing support and funding with training and development plans.

Have a highly competitive benefits and salary package.

Get the opportunity to work for leading global companies.

We are committed to respecting human rights and build a better future by helping your minds and the environment.

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture makes us stronger

Join us now

#BeCognizant #IntuitionEngineered