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Systems Engineer

hace 3 meses

GuadalajaraJAAviacion Jalisco Mexico Cognizant A tiempo completo

We’re hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Engineer

Objectives of this role

  • Handle inbound calls in a timely manner
  • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of a caller’s request.

Responsibilities

  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately
  • Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily contacts ticketing system.

Required skills and qualifications

  • Experience working in a call center or customer-support role (desirable)
  • Strong active-listening and verbal-communication skills
  • Ability to multitask and manage time effectively
  • Willingness to learn fast IT support

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

At Cognizant we believe than our culture make us stronger

• Join us now

• #BeCognizant #IntuitionEngineered

•

• Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley