Senior Systems Engineer
hace 3 semanas
1st level - Infosys Mx team
2nd level - Diego Cuevas
Location: Santa Fe - CDMX (5 business days)
JD ID
TAF_JD_CISMFG_Workplace_EUC_Technician
Role (L1/L2/L3/Service Lead/Tech Lead/Architect)
Technical SME
Position
Infrastructure – EUC Technician
Academic Background
Bachelor of Engineering / Technology / Science
Overall Experience (in yrs.)
3+ years
Location
Onsite – SantaFe CDMX
20
TAF_JD_CISMFG_Workplace_EUC_Technician
Technical skills (Required – Must to have)
- 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
- Must have knowledge of Microsoft desktop operating systems
- Must have knowledge of PC hardware architecture
- Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
- Hands on experience in SCCM environment and OS deployment, patching, updates, application deployment
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
- Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
- Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS
- Should have good understanding of user profile management
- Proven Customer Service skills
- Excellent written and oral communication skills
- Experience in Scripting languages like powershell
- Excellent written and oral communication
Technical skills (Required - Nice to have)
- Awareness of latest technologies and trends
- Knowledge of agile methodologies
- Must have the ability to identify and instill industry best practices.
- Proven Customer Service skills
- Excellent written and oral communication
Language skills needed
English
People skills
Role (L1/L2/L3/Service Lead/Tech Lead/Architect)
Soft skills
- Create deep client impact
- Execution excellence
3
Role (L1/L2/L3/Service Lead/Tech Lead/Architect)
Skill Level
The role is expected to carry out following function/activities as part of this job.
- Point of Contact for IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at client and Infosys.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at client environment for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives
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