Technical Support Specialist
hace 3 semanas
We are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text, helpdesk, and email. In addition, the Technical Support Specialist will collaborate with departments including clinical quality assurance, medical billers, and clinical liaisons to deliver world-class support to our facilities and doctors. This position requires flexibility in working hours, covering shifts from 6:30 AM PST to 10 PM PST, based on business needs. Candidates must possess a minimum of 2-3 years of experience in IT or technical support roles and have a strong knowledge of iOS, Android, Windows, and Mac operating systems. Prior experience in healthcare and electronic health record systems is preferred. Excellent organizational skills, time management, and fluency in spoken and written English are essential for this role.
Responsibilities:
- Provide technical support to clinical facilities, healthcare providers, and internal staff via phone, text, helpdesk, and email while maintaining a high level of professionalism and customer service.
- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.
Requirements:
- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.
- Fluent spoken and written English required
- Proficient in providing technical support via phone, text, helpdesk, and email, with a strong focus on customer service and problem-solving skills.
- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.
- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.
- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.
- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.
- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.
- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.
- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.
- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.
*This position will be as an independent contractor*
*Please submit resume in English*
If you meet the qualifications outlined above and are ready to contribute to a team dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff, we encourage you to apply
Great Place to Work Certified
Skilled Wound Care is proud to be Certified by Great Place to Work for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work – 39% higher than the average U.S. company.
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Support Specialist II
hace 1 mes
Guadalajara, Jalisco, México Mitratech A tiempo completoAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...
-
Technical Support Specialist II
hace 2 semanas
Guadalajara, Jalisco, México Mitratech A tiempo completoAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...
-
Senior Support Specialist
hace 2 meses
Guadalajara, Jalisco, México Schenker Mexico A tiempo completoJob OverviewAt Schenker International S.A. de C.V. we are looking for a Senior Support Specialist - AWS & Linux to be part of our IT team, for our office in Guadalajara, Mexico. The Senior Support Specialist AWS & Linux within the business unit "Global Infrastructure Services" is responsible for supporting DB Schenker's Cloud environments based on a...
-
Operations Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Sourceability A tiempo completoSourceability is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability's cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular,...
-
Operations Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Sourceability A tiempo completoSourceability is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability's cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular,...
-
Tier One Technical Support
hace 2 meses
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
Tier One Technical Support
hace 2 semanas
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
L2 Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Actively provide support for...
-
L2 Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Actively provide support for...
-
L2 Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoReq ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Actively provide support for...
-
Infrastructure Specialist
hace 2 meses
Guadalajara, Jalisco, México IBM Interactive A tiempo completoInfrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward? Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure...
-
Infrastructure Specialist
hace 2 semanas
Guadalajara, Jalisco, México IBM Interactive A tiempo completoInfrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward? Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure...
-
Tech Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
Tech Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completoCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...
-
First Line Technical Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México ZiffDavis A tiempo completoDescription Position at VIPRE Security Group VIPRE Security Group is a leading provider of advanced security solutions and layered protection, purpose-built to safeguard people and businesses from today's most costly and malicious threats. Leveraging over twenty-five years of industry expertise, our award-winning security portfolio includes comprehensive...
-
First Line Technical Support Engineer
hace 3 semanas
Guadalajara, Jalisco, México ZiffDavis A tiempo completoDescription Position at VIPRE Security Group VIPRE Security Group is a leading provider of advanced security solutions and layered protection, purpose-built to safeguard people and businesses from today's most costly and malicious threats. Leveraging over twenty-five years of industry expertise, our award-winning security portfolio includes comprehensive...
-
Digital Products Technical Support Expert
hace 1 mes
Guadalajara, Jalisco, México Gebocermex A tiempo completoDigital Products Technical Support Expert Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution. Your MissionTrack customer and internal support...
-
Mulesoft Support Specialist Advisor
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA North America A tiempo completoReq ID: 276762NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Mulesoft Support Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Mulesoft...
