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Customer Service Representative Spanish/English
hace 4 semanas
Binance is the global blockchain company behind the worlds largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities:
Handle inbound calls, live chat and other service methods
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately documenting customer requests
Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
Go the extra mile to engage customers
Requirements:
College degree or above.
Fluent Spanish language, and advanced English speaker.
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
Passionate for customer service industry and can accept to work under different work shifts.
Positive about the crypto industry.
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