Technical Support Engineer

hace 3 semanas

Ciudad de México, Ciudad de México HPE A tiempo completo

Technical Support Engineer

This role is designed as an 'Onsite' position with the expectation that you will mainly work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company transforming the way individuals live and work. We specialize in helping organizations connect, safeguard, analyze, and act on their data and applications across the edge to cloud spectrum, enabling them to translate insights into results at the necessary pace to thrive in today's intricate world. Our culture thrives on innovating new and improved methods to expedite what's forthcoming. We recognize the value of diverse backgrounds and thrive on them. With the flexibility to align our work and personal commitments, we collectively make daring advancements and strive to make a positive impact. If you are seeking to expand and advance your career, our culture is here to welcome you with open arms. Unlock new prospects with HPE.

Job Description:

Technical Support Engineer

On-site consultancy and proactive services for the NonStop platform

How you can excel:

  • Conduct hardware configurations, troubleshoot issues, monitor and test performance
  • Undertake server maintenance, diagnose incidents, with a focus on the HPE NonStop system
  • Deliver customer service with professionalism
  • Collaborate within a team, maintaining strong relationships with colleagues and customers
  • Prepare reports regarding managed cases

About you:

  • Hold a university or technical degree
  • 1 - 3 years of technical background
  • Available for shift rotations (24/7) and on-site work
  • Proficient in hardware, especially servers
  • Understanding of operating systems and server architecture
  • Advanced proficiency in English
  • Customer service aptitude
  • Preferable experience in server diagnosis and troubleshooting

Join us and leave your mark

  • Competitive salary and comprehensive social benefits
  • Diverse and dynamic workspace
  • Promotion of work-life balance and support for career growth
  • A captivating journey within the realm of excellence Curious to learn more?

Let's connect and continue this discussion

Additional Skills:

Accountability, Active Learning, Active Listening, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer-Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long-Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building, and more.

What We Provide You:

Health and Wellbeing

We aim to offer our team members and their families a comprehensive range of benefits that support their physical, financial, and emotional wellness.

Personal and Professional Development

We also invest in your professional journey understanding that the better you become, the better we all are. Our tailored programs are dedicated to assisting you in achieving your career objectives, whether you desire to become an expert in your field or utilize your skills in another area.

Diversity, Inclusion, and Belonging

We uphold an inclusive environment in our operations, celebrating individual distinctiveness. We understand and appreciate the value of diverse backgrounds within our workforce. With the ability to manage our professional and personal obligations, we unite in making decisive strides and creating a positive impact together.

Stay Connected with Us:

Follow @HPECareers on Instagram to explore the latest updates on people, culture, and technology at HPE.

Job:

Services

Job Level:

TCP_01

HPE is an Equal Opportunity Employer/Veterans/Disabled/LGBT and Affirmative Action employer. We are focused on promoting diversity and assembling a team that encompasses a variety of backgrounds, viewpoints, and skills. Our decisions are merit-based, focusing on qualifications and business requirements. Our aspiration is to form a cohesive global team that reflects our clientele in an inclusive environment where innovation and growth continue to blossom collaboratively. For further details, please visit Equal Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will adhere to all applicable regulations concerning the use of arrest and conviction records by employers, including the incorporation of qualified applicants with criminal records into our recruitment processes.

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