Empleos actuales relacionados con Technical Business Process Consultant, Customer Workflow - Ciudad de México, Ciudad de México - ServiceNow
-
Ciudad de México, Ciudad de México ServiceNow A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Business Process Consultant to join our team at ServiceNow. As a key member of our Customer Workflow Solutions team, you will be responsible for delivering high-quality technical solutions to our customers, leveraging your expertise in business process optimization and technical architecture.Key...
-
Business Process Consultant
hace 5 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoAbout the RoleWe are seeking a highly skilled Business Process Consultant to join our Customer and Industry Workflow Practice Expert Services team. As a key member of our team, you will work closely with customers to implement ServiceNow Customer Workflow solutions, leveraging your expertise in business process consulting and technical architecture.Key...
-
Senior Business Solutions Consultant
hace 2 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob DescriptionThe Senior Business Solutions Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Business Solutions Consultant is the functional and technical expert in customer...
-
Senior Business Solutions Consultant
hace 2 semanas
Ciudad de México, Ciudad de México ServiceNow, Inc. A tiempo completoJob DescriptionThe Senior Business Solutions Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Business Solutions Consultant is the functional and technical expert in customer...
-
Senior Business Solutions Consultant
hace 2 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob DescriptionThe Senior Security Business Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Security Business Consultant is the functional and technical expert in customer...
-
Telco Business Process Consultant
hace 3 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob SummaryWe are seeking a highly skilled Telco Business Process Consultant to join our team at ServiceNow. As a key member of our Customer and Industry Workflow Practice Expert Services team, you will be responsible for consulting with customers on implementing ServiceNow Customer Workflow solutions based on best practices.Key ResponsibilitiesProvide...
-
Senior Security Business Solutions Expert
hace 2 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob DescriptionThe Senior Security Business Consultant is responsible for configuring the ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Security Business Consultant is the functional and technical expert in customer...
-
Senior Security Business Consultant
hace 5 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob Title: Senior Security Business ConsultantAt ServiceNow, we're seeking a seasoned professional to join our team as a Senior Security Business Consultant. As a key member of our organization, you'll be responsible for configuring the ServiceNow Platform to deliver customer outcomes.Key Responsibilities:Participate in workshops with customers to assess...
-
Senior Business Solutions Consultant
hace 2 semanas
Ciudad de México, Ciudad de México Servicenow A tiempo completoJob DescriptionJob Summary:The Senior Business Solutions Consultant will be responsible for configuring the ServiceNow Platform to provide solutions that achieve customer outcomes. This role will participate in workshops with customers to assess current processes and establish future-state processes.Key Responsibilities:Process Assessment and Design:...
-
Technical Consultant
hace 5 días
Ciudad de México, Ciudad de México Okta A tiempo completoAbout the Role:We are seeking an experienced Technical Consultant to join our team at Okta. As a Technical Consultant, you will be responsible for providing hands-on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects, ensuring long-term customer success.Key Responsibilities:Work closely...
-
ServiceNow Senior Technical Consultant
hace 5 días
Ciudad de México, Ciudad de México Servicenow A tiempo completoAbout ServiceNowServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.Job SummaryWe are seeking a highly skilled Senior Technical...
-
Senior Technical Consultant
hace 2 semanas
Ciudad de México, Ciudad de México Servicenow A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Consultant to join our team as a ServiceNow Customer Workflows Solutions Architect. In this role, you will be responsible for configuring the ServiceNow Platform in customer workflows based on leading practices to provide a solution that achieves customer outcomes.Key ResponsibilitiesCustomer...
-
Senior Security Technical Consultant
hace 5 días
Ciudad de México, Ciudad de México ServiceNow A tiempo completoAbout the RoleAt ServiceNow, we're seeking a highly skilled Senior Security Technical Consultant to join our team. As a key member of our professional services organization, you will be responsible for configuring the ServiceNow Platform to provide solutions that achieve customer outcomes.Key Responsibilities:Participate in workshops with customers to assess...
-
Senior Process Consultant
hace 5 días
Ciudad de México, Ciudad de México SAP SE A tiempo completoJob DescriptionSAP is seeking a highly skilled and experienced Senior Process Consultant to join our team. As a key member of our consulting team, you will be responsible for delivering end-to-end process solutions to our customers, leveraging your expertise in process consulting, SAP solutions, and business process modeling.Key ResponsibilitiesDevelop and...
-
Senior Technical Consultant
hace 2 semanas
Ciudad de México, Ciudad de México ServiceNow A tiempo completoJob DescriptionJob Summary:ServiceNow is seeking a highly skilled Senior Technical Consultant to lead the delivery of Customer Service Management (CSM) solutions and services in a client consulting environment.Key Responsibilities:Deliver industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional...
-
ServiceNow Technical Consultant
hace 7 días
Ciudad de México, Ciudad de México Servicenow A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our Customer Outcomes Expert Services team, you will be responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes.Key...
-
Senior Process Consultant
hace 5 días
Ciudad de México, Ciudad de México SAP A tiempo completoAbout the RoleWe are seeking an experienced Senior Process Consultant to join our team as an End-to-End Process Architect. In this role, you will be responsible for helping our customers achieve their business goals by designing and implementing integrated processes that leverage SAP solutions.Key ResponsibilitiesSupport sales and consulting teams in...
-
Senior Technical Consultant
hace 2 semanas
Ciudad de México, Ciudad de México Servicenow A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Consultant to join our ServiceNow team. As a key member of our customer outcomes expert services team, you will be responsible for configuring the ServiceNow platform in technology workflows based on leading practices to provide solutions that achieve customer outcomes.Key ResponsibilitiesLead...
-
Workflow Engineer, Technical Platform Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Blend A tiempo completoAbout the RoleWe are seeking a highly skilled Workflow Engineer to join our team at Blend. As a Workflow Engineer, you will play a critical role in designing and implementing efficient workflow solutions for our financial products.Key ResponsibilitiesWorkflow Design and Development: Use the Blend Builder low-code platform to customize workflows and...
-
Technical Consultant
hace 2 semanas
Ciudad de México, Ciudad de México Okta, Inc. A tiempo completoAbout Okta, Inc.Okta, Inc. is a leading provider of identity and access management solutions. Our mission is to enable organizations to securely connect with their customers, employees, and partners.Job SummaryWe are seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will be responsible for providing expert-level...
Technical Business Process Consultant, Customer Workflow
hace 4 meses
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired CompaniesTM.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionThis Technical Business Process Consultant, Customer & Industry Workflow is a functional and technical expert consulting with customers on implementing ServiceNow Customer Workflow's solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).
Business Process Consultant, Customer Workflow brings architectural guidance and business acumen in the industry (Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.
What will you be doing in this role?
Project Delivery
- Serve as primary technical/functional point-of-contact for projects and as the face of the development team to the customer.
- Ensure quality of work delivered by technical team, serve as escalation point for client concerns, and identify and implement technical team process efficiencies to benefit the technical team and clients.
- Define, at an architectural and design level of detail, technical solutions aligned with our client's business problems and ServiceNow Implementation Best Practices.
- Understand customer requirements, translate to high-quality technical solutions, and communicate and deliver them to clients.
- Write/estimate stories, monitor developer's work, and own overall quality and delivery of development.
- Lead technical onboarding efforts with new clients to understand their current processes and platform configurations.
- Deliver any purchased development artifacts, documentation, and knowledge transfer activities.
- Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues.
- Mentor developers and technical consultants on technical/functional design standards and best practices.
- Research technology partner or other vendor solutions in context of client requirements for integration.
Pre-Sales
- Maintain and build proficient knowledge of the ServiceNow platform and products.
- Assist the pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems.
- Evangelize ServiceNow Expert Services by contributing to whitepapers, webinars, community groups and partnerships.
Product
- Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities.
- Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.
Leadership and Practice Development
- Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
- Serve as a Senior member of the Expert Services team helping to define short-term and long-term goals.
To be successful in this role you have:
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable technologies. Preferably ServiceNow Customer and Industry Workflow Solutions. (Salesforce, Zendesk, Remedy, Blue Planet, Netcracker, Amdocs . Etc.)
- Minimum of 2 years of experience developing enterprise architectures, technical roadmaps.
- Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, compliance and industry standards (Ex. 3GPP, TMF, and MEF) typically found in the ecosystem.
- Experience in a wide variety of Telecommunications Networking Technologies such as 5G, Mobile Edge Computing, IP and Optical Networking, SD-WAN, Cloud and Data Center technologies, Satellite, Etc.
- Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
- Understanding of data classifications and impacts to storage and security requestions for various types.
- Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution design.
- Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
- A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
Certifications
As a ServiceNow Expert Services Consultant, you will be a continuous learner required to achieve and maintain new accreditations and certifications, participate in professional development courses and be passionate about innovation.
Required ServiceNow Certifications:
- Certified System Administrator
- Certified Application Designer
Required in the first 90 days:
- Certified Implementation Specialist – Customer Service Management
- Certified Implementation Specialist – Field Service Management
Required in first year:
- Certified Technical Architect (required or must achieve in first year)
- Preferred additional ServiceNow Certifications:
- Certified Implementation Specialist – IT Service Management
- Certified Implementation Specialist – IT Operations Management
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
