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Senior Platform Engineer - CRM Platforms – UK (Macclesfield/Luton)
As part of AstraZeneca's IT transformation program, Veeva CRM (Customer Relationship Management) has been deployed to 35,000+ users in 70+ countries globally to improve field user efficiency and effectiveness. We are looking for a Senior Platform Engineer - CRM Platforms to join our dynamic CoE team and lead design and build for releases and projects on the Veeva CRM platform and related applications/integrations.
Key Accountabilities
- Serve as an internal consultant for IT and business partners across regions and business areas (Commercial, Medical)
- Identify platform exploitation and innovation opportunities across the enterprise.
- Socialize new or unused Veeva/SFDC platform features with business and identify exploitation opportunities.
- Actively promote new platform features and drive adoption
- Run assessments / POCs for new initiatives.
- Generate innovation ideas and build case for new features.
- Participate in business requirement gathering and design activities with business & IT partners.
- Lead delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives.
- Understand e2e CRM ecosystem and provide technical and functional oversight on configuration, customization, MyInsights UX development for Veeva releases and projects.
- Provide technical expertise on integration technologies to release and project teams working on the development, implementation, maintenance and improvement of Integration designs and solutions.
- Generate and implement ideas to simplify / streamline our integration landscape.
- Lead, mentor and coach the AZ Application Development team based in Chennai to increase throughput and quality.
- Provides technical expertise to peers and 3rd party development suppliers to ensure consistency in alignment to AZ IT and Commercial IT standards and processes.
- Evaluate and demonstrate accountability for onboarding and launch of new technologies / application features and influence recommendations for technology and business strategic roadmaps.
- Lead / Influence Product Release Roadmap against AstraZeneca's interests from the product.
- Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions.
- Collaborate with Business partners and Capability leads to co-create functionalities with strategic markets with a view to scale globally.
- Demonstrate expert understanding of the application development processes of AstraZeneca's implementation of the product.
- Maintain deep solid understanding of Veeva and Salesforce platforms/products/infrastructure aligned with their development assignments.
- Lead continuous improvement opportunities within platform and product-level backlogs.
- Generate new insights for exploiting our platforms by understanding business goals and needs, and identifying how our strategic platforms can be used to support these goals and needs.
- Identify unmet business needs and propose designs to address them.
- Identify new technologies to meet niche business needs.
- Work on POCs and Hackathons to prove out new insights / designs / technologies.
- Develop proposals / business cases to get buy-in from partners
- Bachelor's degree in computer science or similar
- Veeva CRM, Vault Certified professional with extensive hands-on experience on large implementations.
- Salesforce Platform Certified and expertized in sophisticated custom solutions and new capability design.
- Experience in integration technologies & skills – Snaplogic, MuleSoft
- Experience on AWS and Java is added benefits.
- Minimum 3-5 years in a solution architect-level role
- Minimum 5-8 years with direct hands-on experience
- Experience in Business and Stakeholder management.
- Prior experience in an Information Services/Information Technology environment with good eye for business
- Evidence of designing, shaping, and implementing innovative solutions and driving any changes
- Expertise in Agile Software Development techniques and Methodologies
- Expertise in Web and Mobile Application Engineering
- Expertise in application design patterns and processes
- Expertise in Continuous Integration and Deployment methods delivered as part of an agile team.
- A broad understanding of cloud architecture
- Strong communication and interpersonal skills
- Ability to work within both Agile and Waterfall development methodologies.
- Proven experience of leading and coaching/mentoring offshore teams of developers
- Proven experience of developing and maintaining relationships with 3rd party suppliers
- Strong written and verbal communications skills
- Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
- Expectation of working in the office 3 days a week statement When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.
