Customer Solutions Representative

hace 4 semanas

Miguel Hidalgo, Ciudad de México Nexeo Plastics A tiempo completo
Mexico City, México (MX-MEX) Mexico (MX)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers. Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

Basic Purpose

The Customer Solutions Representative will be responsible for providing excellent customer service and maintaining strong professional relationships with customers and the internal sales and supply chain teams. This person will lead the order-to-delivery process for assigned accounts as well as drive internal and external opportunities and partnerships for long-term business growth and profitability. These activities are to be managed in accordance with the company's goals of safety, compliance, financial performance, inventory controls and customer service. The Customer Solutions Representative position is a highly interactive with peers in many other functions of the business.

Description Of Primary Responsibilities

Order Management

  • Actively manages accounts and orders to ensure successful service deliveries by checking for stock availability and delivery timeliness. Will work closely with various departments within Nexeo, including but not limited to, purchasing, credit and plants to resolve order issues and delays. With approval, expedites orders as necessary.
  • Generates invoice corrections, submits corrective action requests and processes return authorizations.
  • Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows-up on all customer orders and inquiries while adhering to standard operating procedures.
  • Manages order reports in SAP

Customer Relationship

  • Ensures customer satisfaction by managing key business relationships and consistently delivering value added service; provides a positive and professional customer experience contributing to improved Customer Satisfaction metrics.
  • Partners with designated sales team members to foster strong customer relationships to grow the business; notifies sellers of customer intelligence, inconsistencies in customer behavior and identifies improvement opportunities.

Internal and Special Projects

  • Ability to handle complex accounts and utilize skillset for specialized roles/teams.
  • Contributing expertise to improve systems and tools as a part of project teams or testing groups.

Requirements

Minimum Requirements (Education, Experience & Skills)

  • Associate degree required or equivalent work experience in customer support environment.
  • Proven customer service experience in a business to business (B2B) environment a plus.
  • Demonstrated ability to execute results and meet critical timelines.
  • Experience in a distribution or chemicals, plastics, ES environment a plus.
  • Proficiency with the MS Office package (Outlook, Excel, TEAMs, PowerPoint) preferred.
  • SAP (or other ERP systems) and Salesforce experience a plus .
  • Experience working in a fast pace; high volume environment.
  • Customer service oriented.
  • Effective verbal and written communication skills.
  • Ability prioritize and manage time effectively.
  • Plastics product and/or market knowledge a plus.
  • Critical Thinking for problem solving customer needs.
  • Active Listener.
  • Attention to detail.
  • Bilingual in English/Spanish preferred.

Nexeo Plastics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, Nexeo Plastics participates in the E-Verify program to ensure employment eligibility of newly hired employees where required.

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includesLAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México Human Access A tiempo completo

    We are looking for a Customer Service RepresentativeVacancy to work 100% face-to-face in Mexico City, Miguel Hidalgo (Por el Hospital Español).A video surveillance company is looking for a seasoned, hardworking, smart and organized Sales Customer Service.Objective: Achieve customer satisfaction with the best level of service in its class and act as...

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México Nex A tiempo completo

    Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México:Customer Service Representative( Indispensable : Tener estabilidad laboral )Excel: AvanzadoResponsabilidades:Responsable del área de Customer serviceElevar la productividad del área. Manejo del área de CSR Reingeniería de códigos Pruebas entrenamiento Ejecución. Implementación de KPI's y...

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview:Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for...

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview: PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Customer Service Representative Asst

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Sr Sales Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México OEC Group A tiempo completo

    _OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more_Who you are... An experienced individual in cold calling, prospection of potential clients, and leads creations. Able to acquire new business through previous customer relations. Experience in Ocean Freight/NVOCC environment. Verbal and written...

  • Customer Success Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México Boletia A tiempo completo

    Acerca de BoletiaBoletia es una plataforma digital para la venta de tickets y realización de eventos híbridos. Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan...

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México HILTI A tiempo completo

    ¿En qué consiste la posición?:Dentro de nuestro equipo de nuestro equipo de Customer Service para atender el mercado de Argentina y Chile, estamos buscando una nueva persona apasionada de la atención al cliente y la organización de actividaes de manera remota¿Qué es HILTI?:Si eres nuevo en la industria, es posible que nunca hayas oído hablar de...

  • Logistica Customer Service

    hace 5 días

    Miguel Hidalgo, Ciudad de México Nex A tiempo completo

    Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México:Ejecutivo de atencion al cliente y logística:Customer service representativeExcel: AvanzadoImportante tener conocimiento en logísticaResponsabilidades:Responsable del área de Customer serviceElevar la productividad del área. Manejo del área de CSR Reingeniería de códigos Facturas Ordenes...

  • Customer Success Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México Informa Markets México A tiempo completo

    Informa es un grupo Internacional líder en inteligencia, eventos e investigación académica. Creamos y ofrecemos información altamente especializada a través de publicaciones, eventos, formación, inteligencia de mercado y pericia, proporcionando valiosos conocimientos a particulares, empresas y organizaciones de todo el mundo. Informa cotiza en la Bolsa...

  • Customer Success Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México Informa Markets México A tiempo completo

    Informa es un grupo Internacional líder en inteligencia, eventos e investigación académica. Creamos y ofrecemos información altamente especializada a través de publicaciones, eventos, formación, inteligencia de mercado y pericia, proporcionando valiosos conocimientos a particulares, empresas y organizaciones de todo el mundo. Informa cotiza en la Bolsa...

  • Customer Service Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Senior Solutions Consultant

    hace 5 días

    Miguel Hidalgo, Ciudad de México Grupo THS A tiempo completo

    Vacante para la empresa Grupo THS en Miguel Hidalgo, Ciudad de México:COMPAÑÍA DE TECNOLOGÍA A NIVEL GLOBAL EN DESARROLLO DE INTELIGENCIAARTIFICIAL Y COMERCIO CONVERSACIONALBUSCA:SENIOR SOLUTIONS CONSULTANTRequisitos:Escolaridad: Ing. Sistemas Computacionales, o carreras a fin.Inglés intermedio avanzado, comprobable.Conocimiento e ventas y procesos de...

  • Sc Cust Mgmt Assoc Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includesLAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER and more....

  • Order Management Representative

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview:We Are PepsiCoJoin PepsiCo and dare to transform We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our...

  • Automotive Claims Representative Bilingual

    hace 5 días

    Miguel Hidalgo, Ciudad de México Forma RH International A tiempo completo

    Vacante para la empresa Forma RH International en Miguel Hidalgo, Ciudad de México:Automotive Claims Representative (Bilingual English/Spanish) Contact CenterPosition SummaryESP I's Pre-Approval Technical Service Representative handles inbound contacts (phone and network) from Ford and Lincoln dealers (F/L), independent auto repair facilities, and customers...

  • Enterprise Solutions Assoc Manager

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview At PepsiCo, we're redefining what it means to be a consumer products company with a digitalfirst mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver datadriven insights, and create unmatched consumer and customer experiences.Our culture is guided by the...

  • Enterprise Solutions Assoc Manager

    hace 5 días

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview:At PepsiCo, we're redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.Our culture is guided by the...