Senior IT Project Manager Manager

The Infrastructure Program and Project Manager is a seasoned and professional role, with expertise in managing initiatives driven by Consumer and Retail Banking domains. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Manages multiple large business strategic high dollar-value IT projects, with cross-functional impact or significant impact in a single functional area.
• Ensures that projects remain aligned with strategic initiatives, providing updates as necessary to sponsors/committees and ensuring adequate resources are available.
• Partners with the various clients to develop objectives for key projects.
• Manage the overall plan for the business related activities.
• Practices established project management disciplines including the development of project plans/timelines, facilitates project meetings, etc.
• Identifies critical paths for large projects, including the sequencing of events.
• Orchestrate and drive the successful and timely completion of infrastructure scope in Technology projects to achieve the business goals, including the identification and resolution of risks and issues, which impact project delivery.
• Work collaboratively with extended the technology teams to develop comprehensive infrastructure project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, staffing, risk and issue management. Obtain commitment to the plans.
• Ensure that for each of the programs/projects in his/her portfolio, all stakeholders and their needs are identified and managed.
• Effectively manage project work within the approved scope. Implement and manage scope change control processes and update project plans based on approved changes.
• In conjunction with the team, lead the development of the work breakdown structure and creation of the detailed project schedule. Understand the dependencies and inter-relationships of the tasks and deliverables.
• Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.
• Communicate effectively with staff and management on status, issues, risks, project goals and objectives.
• Schedule and lead project meetings as required, including preparation of meeting agendas and meeting minutes.
• Creates and distributes project status/project progress reports to team and management.
• Coordinates activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines.
• Verifies project team adherence to control and risk implementations as well as standards and process changes.
• Determines scope and impact of project risks and issues; raises and resolves issues.
• Applies good understanding of concepts and procedures within own IT project leadership area to resolve issues.
• Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the IT project leadership area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Primarily, the individual needs strong skills in relationship building and management, program management/planning, presentations and communication.
• PM Industry knowledge or experience mandatory.
• PMP (Project Management Professional) certification is preferred.
  
• Bachelor's Degree or equivalent experience in business.
• Minimum 5+ years experience in project management managing complex IT initiatives in a matrix environment, during which s/he applied a structured approach (methodology) to project planning, estimating, monitoring and reporting through the full project lifecycle, from initiation through closure
• Experience in managing large globally distributed project teams who are not reporting directly and are associated with the PM for the purpose of the project only.
• Demonstrate leadership and adaptability when facing unique challenges encountered on each project
• High Proficiency in spoken and written English
• Expert communication skills in English, significant experience leading technicians and interfacing with senior management
• Specialized knowledge or broad technical understanding across complex technical infrastructure
• High energy and a passion for project management and its processes
• Very strong written, spoken and presentation communication skills in English
• Very strong influencing and partnering skills
• Strong meeting organization and facilitation skills
• Team player with ability to handle strong personalities at all levels of the company
• Experience and ease in interfacing with senior management in CTI and O&T
• Track record of managing work to achieve milestones on time and within budget in a high-pressure environment
• Analytical, flexible, team-oriented, have good interpersonal and follow up skills with strong attention to detail and ability to multi-task
• Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project) and industry standard project management tools.
• Financial Services experience preferred, but not mandatory

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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