Manager On Duty

hace 2 meses

Cancún, Quintana Roo, México Hilton A tiempo completo

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.


What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient and the ability to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous role as a senior supervisor or Duty Manager in a similar quality hotel
  • A degree or diploma in Hotel Management or equivalent
  • In-depth knowledge of the hotel, leisure or service sector



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Revenue Manager

    hace 3 semanas

    Cancún, Quintana Roo, México Hilton Cancun - an All Inclusive Resort A tiempo completo

    A Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing?As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to...

  • Revenue Manager

    hace 4 semanas

    Cancún, Quintana Roo, México Hilton A tiempo completo

    A Revenue Manager manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. What will I be doing?As Revenue Manager, you are responsible for analysing and presenting financial data that will help the Sales and Senior executive teams to...

  • General Manager

    hace 2 semanas

    Cancún, Quintana Roo, México Canopy by Hilton Cancun La Isla A tiempo completo

    A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.What will I be doing?As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent...

  • General Manager

    hace 2 semanas

    Cancún, Quintana Roo, México Hilton A tiempo completo

    A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.What will I be doing?As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent...

  • General Manager

    hace 2 semanas

    Cancún, Quintana Roo, México Hilton A tiempo completo

    A General Manager for Hilton All Inclusive Hotels is responsible for managing the Hilton Cancun All Inclusive team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing?As a General Manager you are responsible for managing the Hotel Executive team and overall...

  • General Manager

    hace 2 semanas

    Cancún, Quintana Roo, México Hilton Cancun - an All Inclusive Resort A tiempo completo

    A General Manager for Hilton All Inclusive Hotels is responsible for managing the Hilton Cancun All Inclusive team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.What will I be doing?As a General Manager you are responsible for managing the Hotel Executive team and overall...

  • Chief Security Officer

    hace 2 semanas

    Cancún, Quintana Roo, México Hilton Garden Inn Cancun Airport A tiempo completo

    A Chief Security Officer / Security Manager manages the security team, policies, systems and procedures that keep Guests, Team Members, and others safe while on and around the hotel property. What will I be doing?As a Chief Security Officer / Security Manager, you are responsible for the safety and security of all Guests, Team Members and contractors, and...

  • Housekeeper

    hace 3 semanas

    Cancún, Quintana Roo, México jobse A tiempo completo

    Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.What the role isThe Housekeeper will give day by day support to the...

  • Director of Revenue Management

    hace 2 semanas

    Cancún, Quintana Roo, México Hilton A tiempo completo

    This Executive Committee position reports directly to the General Manager. This role is principally responsible for predicting consumer demand, optimizing hotel inventory, and challenging all hotel revenue performance through commercial planning. The position critically analyzes pricing decisions and their effects on occupancy, RevPAR and rooms profit goals...

  • Encargado de Cocina

    hace 1 mes

    Cancún, Quintana Roo, México Hilton A tiempo completo

    A Kitchen Manager is responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience while managing food cost controls.What will I be doing?As a Kitchen Manager, you are responsible for managing and training the kitchen team to deliver an excellent Guest and Member experience. A Kitchen Manager will also be required...

  • JW - Almacenista

    hace 4 días

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryReceive and stage merchandise by department, mark appropriately...

  • Gerente de Ventas de Destino

    hace 2 semanas

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number 24085010Job Category Sales & MarketingLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Destination Sales Manager (DSM) collaborates with off-property sales channels to ensure...

  • JW- Encargado de almacén de bebidas

    hace 4 días

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryReceive, unload, and process deliveries. Verify and track...

  • JW - Almacenista

    hace 4 días

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYReceive and stage merchandise by department, mark...

  • Terapeuta Estilista

    hace 4 días

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category SpaLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProvide massage services to guests using props and/or products. Provide body treatments to guests using...

  • Encargado (a) de Tienda

    hace 4 días

    Cancún, Quintana Roo, México JW Marriott Cancun Resort & Spa A tiempo completo

    Job Number Job Category Retail & Gift ShopsLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryGreet customers when they enter the shop and offer assistance with merchandise. Display...

  • Chef De Partie

    hace 4 días

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Food and Beverage & CulinaryLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySupervise and coordinate activities of cooks and workers....

  • JW- Encargado de almacén de bebidas

    hace 4 días

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYReceive, unload, and process deliveries. Verify and track...

  • Operador de Cuartos

    hace 4 días

    Cancún, Quintana Roo, México Marriott International A tiempo completo

    Job Number Job Category Engineering & FacilitiesLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPerform scheduled preventative maintenance in guest rooms, (CARE,...

  • Agente de Compras

    hace 4 días

    Cancún, Quintana Roo, México Marriott Cancun Resort A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryCalculate figures for food inventories,...