Full Stack Engineering

hace 3 semanas

Azcapotzalco, Ciudad de México HSBC A tiempo completo
Job Description

Descripción - Externa

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Service Management Incident

The Technology Service Management - Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible. The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication and escalation.

Principal Responsibilities

  • Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
  • To provide workarounds/resolutions with Active participation in crisis calls.
  • Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
  • Participate and contribute in implementing automations/new production support concepts in the team.
  • Ensuring use of best practices are followed by complying with Group Compliance Policy.
  • Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
  • Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance

Requirements

  • Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
  • To provide workarounds/resolutions with Active participation in crisis calls.
  • Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
  • Participate and contribute in implementing automations/new production support concepts in the team.
  • Ensuring use of best practices are followed by complying with Group Compliance Policy.
  • Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
  • Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application.
  • Work Experience of 5 years with L0/L1 production support
  • Strong verbal English communication.
  • Work during Americas shift on a follow of the sun (FTS) model, weekends (ROTA – based) and occasionally to be on after office hour on-call for supporting high and critical incidents.
  • Good understanding of Unix command line and Shell scripting (ksh, sh, awk etc); Scripting languages – Shell, Phyton.
  • Knowledge on SQL and Stored Procedures, preferentially in Oracle database PLSQL; Good troubleshooting/debugging C++ and Java code, SQL and Stored Procedures; on Service Now or GSD to follow the business requests and Incidents &Change Orders; ITIL concepts understanding; ITIL Tool – Service Now, Jira, Confluence, Remedy, SalesForce
  • Monitoring Tool – Splunk, APPDynamics; Jobs Tools – Control M, Autosys; Application Servers - WebSphere, Tomcat, Weblogic; Microservices – Kubernetes (Basic understanding)

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 1 mes

    Azcapotzalco, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionOpening date 20-May-2024 Closing date 04-Jun-2024 Job descriptionDescripción - ExternaIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be....

  • Full Stack Engineering

    hace 3 semanas

    Azcapotzalco, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionOpening date 20-May-2024 Closing date 04-Jun-2024 Job descriptionDescripción - ExternaIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be....

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Job DescriptionOpening date 20-May-2024 Closing date 04-Jun-2024 Job descriptionDescripción - ExternaIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be....

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Experto en Desarrollo Web Full Stack

    hace 5 días

    Azcapotzalco, Ciudad de México Universidad Tecnológica Latinoamericana En Línea A tiempo completo

    Acerca de U CampCon más de 70,000 estudiantes en 6 países, Utel está re-definiendo la educación superior. Hace 9 años nacimos como la primera universidad 100% en línea de México, ofreciendo experiências de aprendizaje que preparan al talento del futuro. Estamos buscando al equipo que seguirá re-definiendo la educación en México y el mundo.Nuestros...

  • Full Stack Engineering

    hace 4 semanas

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job DescriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to...

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job DescriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 3 semanas

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job DescriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineer

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC A tiempo completo

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering Lead

    hace 4 semanas

    Azcapotzalco, Ciudad de México HSBC Mexico A tiempo completo

    Job description If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering Lead

    hace 5 días

    Azcapotzalco, Ciudad de México HSBC Mexico A tiempo completo

    Job description If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Full Stack Engineering Lead

    hace 3 semanas

    Azcapotzalco, Ciudad de México HSBC Mexico A tiempo completo

    Job description If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Software Engineer

    hace 5 días

    Azcapotzalco, Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSoftware Engineer - Full StackSoftware Engineer - Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group...

  • Lead Software Engineer

    hace 5 días

    Azcapotzalco, Ciudad de México Capital One A tiempo completo

    Lead Software Engineer - Full Stack at WeWork Reforma Latino, MexicoAre you passionate about driving technology innovation? Enjoy solving complex business challenges in a dynamic team environment? At Capital One, join a diverse group of tech enthusiasts dedicated to addressing real customer needs. We are looking for Full Stack Software Engineers excited...

  • Ingeniero(a) Senior de Software

    hace 2 semanas

    Azcapotzalco, Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Software Engineer - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers,...