Order Execution Specialist

hace 4 semanas

Ciudad Apodaca, Nuevo León, México Grundfos A tiempo completo

Are you seeking an exciting career opportunity as an Order Execution Specialist in a global organization that values collaboration and innovation, and plays an important part in delivering quality products and services to customers worldwide? Join our team at Grundfos and ensure the efficient after-sales supply chain and timely delivery of customer orders. Apply now and take the next step in advancing your career

What is the job about?

The purpose of the Order Execution Specialist job in Grundfos is to ensure the efficient execution of spare parts orders in the Americas region and also serve as a mentor to new employees joining the team.

This position will report directly to the Global Service DC Planning – Service & Solutions Manager and will operate daily out of the Apodaca, NL facility. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without support.

Your main responsibilities:

Manage customer service complaints in aftersales securing delivering of spare parts towards customers within America by being accountable for following processes/tasks:

  • Handle CIC tickets submitted by CSSC teams in the region and ensure timely resolution or escalation to meet customer service standards.
  • Assist customers with order tracking and supply chain issues to maintain customer satisfaction, by also troubleshooting EDI issues.
  • Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
  • Collaborate with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
  • Handle return stock from customers according to Group Policies and working with stakeholders towards improvement of the return process.
  • Facilitate close collaboration and problem solving between CSSC, Global Logistics, forwarders, and stakeholders globally to ensure efficient order execution.
  • Attend to ad-hoc tasks from line manager or functional teams.
  • Participate in Daily Action Meetings with the 3PLs and track key performance indicators while identifying root causes and escalating to CoE if necessary.
  • Coordinate the inbound process, resolve issues, follow up with suppliers and convert purchase/stock transport orders for buy to order materials.
  • Work together with our DC planning colleagues towards resolution of stock discrepancies and reconciliation.
  • Be the trainer of new employees entering the team.

Your background

We imagine that you have:

  • Bachelor's degree in supply chain/Logistics or commercial management plus 3-5 years of experience of working with ERP SAP ERP/CRM/BW
  • 3-5 years of experience of Customer Service and/or working experiences for/with a 3PL.
  • Highly developed communication skills in English.
  • Experience from working in an international company.
  • Relation & networking skills
  • Knowledge of the Courier Express and LTL transportation business is essential

What's in it for you?

What are your goals? Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.

In addition, your day-to-day benefits include:

  • Flexible working hours; up to 3 days' paid leave for volunteering
  • Annual bonuses, internal well-being consultants and programmes, engaging team buildings
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
  • Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.

We look forward to hearing from you.

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