IT Telecom support L1
hace 2 meses
As the telecom tech, you will be responsible for phone system administration. Supporting and implementing new routing configurations and general system maintenance for our Tijuana Shared Service Site.
Job responsibilities
- Primary management of Telecom tickets
- User creation, deletion, and configuration for phone system
- System phone creation
- Phone extension configuration
- Voicemail configuration
- Creating and updating call routing documents
- Maintaining telecom inventory documents
- Creating and maintaining call reports
- Configuring users on Calabrio (call recording system)
- Troubleshooting system issues.
- University/ College degree
- 1+ years of experience in Helpdesk or Telecom support
- Knowledge of Networking, VoIP(desirable)
- Full availability from Monday Saturday
- Basic knowledge of Cisco Unified Communications
- Manager (CUCM)
- Basic knowledge of Calabrio (desirable)
- Basic knowledge of UCCE (desirable)
- Service now knowledge or any other ticket handling system.
- Intermediate English level
- Windows, Office: Word, Excel, Power Point & Social Media.
- Requerimientos
- Educación mínima: Educación superior
- Licenciatura
Palabras clave:
tecnologias, la, informacion, it, apoyo, support, soporte
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