go adoption analyst

Support the CEMEX Go Online Store evolution & adoption globally from Global Commercial Development based on current goals and priorities, to allow provide a superior customer experience to our customer in all regions and reduce our cost to serve.

• Coordination within internal & external stakeholders
• Fully understanding of current operating model & design of new digitalization opportunities
• Documentation of new evolution requirements for CEMEX Go
• Opportunity analysis for new business opportunities and features

• Rapid Adaptability
• Be able to understand how the business can provide a superior customer experience through CEMEX Go
• Understand current processes & implement new models

• Language Proficiency: Spanish and English (Advanced – C1 or equivalent)
• Required: Academic Background: Industrial Design, Engineering (General), Business Administration or related.
• Years of Experience: 0 – 2 years in product management positions, business process, change management or sales management.
• Capable work under constant change conditions and understand the interaction between internal process & business outcomes, focusing on customer experience.
• Soft Skills: Self learning, Resilience, Data driven, Public Speaking, Stakeholders Management, Time Management, Presentation skills, Excel, Customer centric.
• Desire: Technical Skills: Agile Methodology, Design Thinking Methodology, UX/UI, Power BI, Google Analytics

INTERNAL:

• Operations (Commercial, Logistics, BSO) across all regions
• Regional & Local Customer Experience Office
• Process & IT
• Software Development Team
• Customer Research Team
• Global Data analytics

EXTERNAL:

• CEMEX Customers
• External Providers (Neoris)

At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.