Product Technical Support Engineer
hace 4 semanas
Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.
We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations.
Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requrement - your life experience, character, perpective and passion for achieving great things in the world are equally as important to us.
Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English.
The Team
We represent Hitachi Pentaho to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition. We are looking to add motivated, talented people that enjoy the challenge of solving technical problems to our Product Support team.
The role
The Product Tech Support team is the first point of contact for Pentaho's customers. They field and triage all customer requests. This includes working directly with the customer to troubleshoot, document enhancements and answer a wide variety of technical questions. They communicate best practices and work cross-functionally with QA, Engineering, Professional Services and sales teams to help each customer achieve maximum value from Pentaho's services. The right candidate for this position enjoys providing support to other IT professionals in a fast-paced environment with lots of technical variety. Additional responsibilities include:
- Providing product support for installation, configuration, and implementation of the Pentaho Software Suite
- Providing clear, crisp communication to clients in understandable, easy to follow directions.
- Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc.
- Communicating effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve and document support cases
- Maintaining an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.
- 4+ years of professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend systems
- 4+ years) installing, administering and maintaining computer systems and applications in an enterprise IT environment
Hands-on experience on one of the following core technologies: - Web development tools: Java, JSP, XML, HTML, JDBC/JNDI
- Operating Systems: Linux, Windows, Solaris
- Application servers: Tomcat, JBoss, Websphere, Weblogic
- Databases: Oracle, MySQL, SQLServer, BigData
- Cloud services (AWS/Azure/Google Cloud)
- Bachelors degree
"LI-AD2"
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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