Financial Analysis

hace 1 mes

Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

The Finance & Strategy team serves as trusted advisors to the company, informing and guiding C-level decisions through informative analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.

The primary responsibilities of a Financial Analyst is to deliver high-precision forecasting & actionable insights, build sophisticated financial models, and become a well-rounded finance professional. Our analysts are the foundation of the success of the team, and so your impact will be felt immediately as you develop finance and discernment.

Responsibilities:
  • Provide decision support and act as a thought partner to Engineering leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.
  • Perform relevant ongoing and ad hoc analyses and synthesize sophisticated data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on the Cost to Serve model, developing a value based methodology and understanding portfolio investment levels in Suite.
  • Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics, including cloud storage & compute spend.
  • Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, handling risks, and providing insights about the drivers of performance and return on investment.
  • Establish processes and drive improvements in execution in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.
  • Own standardized financial monthly / quarterly budgeting and reporting processes through strict execution of results. Apply understanding of accounting in order to produce accurate forecasts; work closely with Controller's group to ensure accuracy and completeness during period-end close.
Minimum Requirements:
  • 1+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry.
  • Experience building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs settle business outcomes.
  • Strong analytical competence, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level.
  • Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.
  • Proficiency in using, managing, and building-out planning tools & applications.
  • Experience with financial planning systems (Adaptive, Hyperion)
  • Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully leading multiple priorities simultaneously with self-government.
Preferred Qualifications:
  • Positive demeanours with an analytical approach and desire to learn new things quickly. Standout colleague eager to further develop and grow with us
  • Demonstrate intellectual curiosity and problem-solving skills
  • Strong work ethic, reliability, and attention to detail - "get it done" demeanor

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

  • Senior Financial Analysis

    hace 1 mes

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionOverview:The Go-to-Market Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound...

  • Senior Financial Analysis

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionOverview:The Go-to-Market Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound...

  • Senior Financial Analysis

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionOverview:The Go-to-Market Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound...

  • Senior Financial Analyst

    hace 1 mes

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance & Strategy team...

  • Senior Financial Analyst

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance & Strategy team...

  • Senior Financial Analyst

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description We are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance & Strategy team...

  • Senior Market Pricing Analyst

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description What we're looking for As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk's monetization strategy. Reporting to...

  • Senior Market Pricing Analyst

    hace 3 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description What we're looking for As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk's monetization strategy. Reporting to...

  • Sales Strategy Lead

    hace 1 mes

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business insights in...

  • Sales Strategy Lead

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business insights in...

  • Sales Strategy Lead

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business insights in...

  • Data & Analytics Analyst

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Finance Data Analytics

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data & Analytics Analyst

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Finance Data Analytics

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data & Analytics Analyst

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Principal, Business Transformation

    hace 1 mes

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking forThe Principal, Business Transformation leads high-priority cross-functional strategic initiatives, owning end-to-end planning and execution through...

  • Principal, Business Transformation

    hace 2 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking forThe Principal, Business Transformation leads high-priority cross-functional strategic initiatives, owning end-to-end planning and execution through...

  • Principal, Business Transformation

    hace 4 semanas

    Rancho Víctor Ville, Jalisco, México Zendesk A tiempo completo

    By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job Description Who we're looking forThe Principal, Business Transformation leads high-priority cross-functional strategic initiatives, owning end-to-end planning and execution through...

  • Financial Analysis

    hace 1 mes

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description The Finance & Strategy team serves as trusted advisors to the company, informing and guiding C-level decisions through informative analyses & thought...

  • Financial Analysis

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description The Finance & Strategy team serves as trusted advisors to the company, informing and guiding C-level decisions through informative analyses & thought...

  • Senior Financial Analysis

    hace 1 mes

    Ville de Mexico Zendesk A tiempo completo

    Job DescriptionOverview:The Go-to-Market Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound...

  • Senior Financial Analysis

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    Job DescriptionOverview:The Go-to-Market Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a forward-thinking, driven individual who will succeed in a fast-paced environment and support our team in making sound...

  • Senior Financial Analyst

    hace 1 mes

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance...

  • Senior Financial Analyst

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are seeking a talented and driven Senior Analyst to join Zendesk, a dynamic market leader in customer experience software, in a new role on the Finance...

  • Senior Market Pricing Analyst

    hace 1 mes

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description What we're looking for As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk’s...

  • Senior Market Pricing Analyst

    hace 3 semanas

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description What we're looking for As a member of Zendesk's Pricing and Packaging Team, the senior analyst plays a key role in shaping Zendesk’s...

  • Sales Strategy Lead

    hace 1 mes

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business...

  • Sales Strategy Lead

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description The Sales Strategy Lead role will focus on Sales Strategy & Programs using a mix of market intelligence, modeling and analytics to develop deep business...

  • Finance Data Analytics

    hace 2 semanas

    Ville de Mexico Zendesk A tiempo completo

    Job DescriptionIt’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data & Analytics Analyst

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    Job DescriptionIt’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data & Analytics Analyst

    hace 4 semanas

    Ville de Mexico Zendesk A tiempo completo

    Job DescriptionIt’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...