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Technical Support Engineer

hace 4 meses

Santiago de Querétaro, Querétaro de Arteaga, México HPE A tiempo completo

Technical Support Engineer

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. Our culture thrives on finding new and better ways to accelerate what's next. We value diverse backgrounds and offer flexibility to manage work and personal needs. Join us and open up opportunities with HPE.

Job Description:

Technical Support Engineer

On-site consulting and proactive services for NonStop platform.

How you'll make your mark:

  • Performing hardware configurations, troubleshooting errors, monitoring performance
  • Server maintenance and diagnosis focused on the HPE NonStop system
  • Customer service - Acts professionally with company customers
  • Participates as part of a team and maintains good relationships with team members and customers
  • Preparation of reports related to the cases attended

About you:

  • University or technical degree
  • 1 - 3 years of technical experience
  • Time availability for shift rotation (24/7) and on-site work
  • Hardware knowledge: servers
  • Operating systems and servers architecture knowledge
  • Advanced English
  • Customer service skills
  • Servers diagnosis and troubleshooting experience - DESIRED

Join us and make your mark

We offer:

  • A competitive salary and extensive benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An enriching work life full of opportunities

Additional Skills:

Accountability, Active Learning, Active Listening, Business Growth, Professional Development, Client Management, Creativity, Critical Thinking, Teamwork, Customer Solutions, CRM, Design Thinking, Empathy, Growth Mindset, IT Infrastructure, IaaS, Curiosity, Long-Term Planning, Managing Ambiguity, Process Improvements, Services, Relationship Building, and more.

What We Can Offer You:

Health & Wellbeing

Comprehensive benefits that support physical, financial, and emotional wellbeing

Personal & Professional Development

Career advancement programs tailored to your goals

Diversity, Inclusion & Belonging

Celebrate uniqueness and work inclusively in an environment that fosters innovation and growth

Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE