Complaints Engineer Sr

hace 3 semanas


Tijuana, Baja California, México Corza Medical A tiempo completo
  • Analiza los reportes de quejas / reformas del cliente y coordina con otros departamentos la aplicación de acciones preventivas y correctivas
  • Coordina la atención de quejas del cliente y reporte de fallas de producto para que se atiendan y registren conforme a los requisitos del Sistema de Calidad
  • Resuelve las quejas y los problemas de ordenes en coordinación con otros departamentos según sea necesario para obtener soluciones
  • Manejo de las investigaciones de quejas de clientes y reportes reglamentarios
  • Genera informes según sea necesario.
  • Da seguimiento a la implementación de las acciones correctivas como parte de la respuesta de quejas de cliente.
  • Genera reportes de tendencia de quejas para exponer con la alta gerencia.
  • Paarticipa en reuniones con clientes para resolver problemas de calidad.
  • Atención al detalle, además de habilidades de organización.
  • Buenas habilidades interpersonales y de liderazgo.
  • Emprendedor/a y puede trabajar con supervisión mínima.
  • Computación
  • Registros de documentación
  • Conocimiento en la norma ISO13485 y la regulación FDA CFR820, EUMDR.
  • Conocimiento de CoreTools.
  • Ingles avanzado
  • Carrera profesional

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