Manager, Research Services Operations

hace 3 semanas

Ciudad de México, Ciudad de México Qualtrics A tiempo completo


At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Manager, Research Services Operations

Why We Have This Role

Research Services delivers 12k projects per year, 14+ million responses collected across roughly 2500 accounts. We work across existing Qualtrics accounts to maximize the value of the software and help clients leverage data and insights to tackle challenging business objectives. We are seeking a leader of a cross-functional team of experts (in project management, bidding/ scoping, and research design/ analysis).
How You'll Find Success
  • Proven ability to lead a team of high performing individuals
  • Ability to execute large scale research projects flawlessly
  • Track record of delivering exceptional client experiences
  • Strong understanding of business commercials
  • Skill in P&L management, including identifying unique efficiency and optimization opportunities
  • Continuous improvement and growth mindset
  • Passion for mentoring and supporting junior team members
  • Ability to excite and encourage a team through transformation

How You'll Grow
  • As a founding member of this team in this location, potential to grow into site leadership by cultivating the culture we strive to embody in office
  • Ability to own strategic initiatives with executive exposure/ sponsorship that have tremendous departmental and organizational impact

Things You'll Do
  • Manage with empathy a team of roughly 8-10 individuals at varying levels of experience and expertise
  • Deliver the quarterly revenue and profit goals for your team
  • Support your direct reports with appropriate enablement opportunities to improve efficiency and outcomes
  • Guide the team on managing client expectations (scope, deliverables, quality, etc)
  • Foster an inclusive team culture that inspires fulfillment and engagement

What We're Looking For On Your
  • A minimum of 5 to 7 years in an operations role
  • 3+ years of people leadership experience
  • Understanding and expertise with a wide array of research methodologies
  • Bachelor's or advanced degree in business, mathematics, or the sciences
  • Comfortable in a fast-pace, unstructured, and highly competitive environment
  • Ability to communicate clearly and effectively through both written and spoken forms
  • Bilingual: English and Spanish written and verbal proficiency

What You Should Know About This Team
  • We work with a team of highly motivated, ambitious individuals. Keeping that energy and spirit alive is critical, while balancing an expectation of meritocracy as it pertains to performance management.
  • Our client satisfaction rate is incredibly high and a point of pride for our teams. Identifying ways to continue to delight stakeholders is key.
  • The researchers on our team often incubate new products for the company. Creating space and encouraging this innovation is critical to our company's growth and success.
  • The day-to-day in this role is dynamic and fast paced - the ability to prioritize and focus is critical to success.

Our Team's Favorite Perks and Benefits
  • Up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities via our dedicated platform, Forma.
  • Qualtrics Experience Bonus (+ 1,800 USD gross per calendar year) is a program designed to provide experiences to our employees they might not otherwise have.
  • Qualtrics pays 100% of the premiums for employees and their dependents. Medical and Vision plans are through MetLife, Dental plan is through Dentegra, and Minor Medical Insurance is through MediAccess.
  • 15 days per year (2 additional days per year after the 10th year, up to 25 days)

  • Team & Referee Services Operations, Manager – México

    hace 5 días

    Ciudad de México, Ciudad de México Fédération Internationale de Football Association A tiempo completo

    Team & Referee Services Operations, Manager – MéxicoApplication Deadline: 2 July 2024Department: Tournament and Venue OperationsEmployment Type: Fixed Term - Full TimeLocation: Mexico CityDescriptionWe govern the beautiful game and ensure it's run with transparency and integrity.Under the guidance of the Senior Team Services & Facilities Manager (MEX)...

  • Senior Research Operations Program Manager

    hace 5 días

    Ciudad de México, Ciudad de México Zillow A tiempo completo

    Senior Research Operations Program Manager page is loaded Senior Research Operations Program Manager Apply remote type Remote locations Mexico City time type Full time posted on Posted 2 Days Ago job requisition id P744783 About the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI),...

  • Research Manager

    hace 5 días

    Ciudad de México, Ciudad de México Abdul Latif Jameel Poverty Action Lab A tiempo completo

    Research Manager - Development Innovation Lab (DIL) Organization: Location: Colombia Mexico Start Date (Earliest): Start Date (Earliest): 1 April 2024 Summary of the Organization: The Development Innovation Lab (DIL) at the Becker Friedman Institute (BFI), University of Chicago, uses the tools of economics to develop innovations of practical use in...

  • Senior Research Operations Program Manager

    hace 5 días

    Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

    About the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within...

  • Research Operations Associate

    hace 5 días

    Ciudad de México, Ciudad de México 60 Decibels A tiempo completo

    Research Operations Associate - Latin America 60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen . We believe that the best way to understand social impact is by talking to...

  • Revenue Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Support Shepherd A tiempo completo

    OPEN FOR LATAMFULL TIME REMOTEPosition: Revenue Operations ManagerType of contract: Independent contractor Working Hours: 9AM-5PM CST Holidays: Local holidaysSalary Range: USD/Monthly Somewhere, is a headhunter agency hiring talented people across Latam for international clients Scope of the Role We seek a Revenue Operations Manager to manage and optimise...

  • Senior Manager, Guest Operations

    hace 5 días

    Ciudad de México, Ciudad de México FIFA A tiempo completo

    Senior Manager, Guest Operations & Stadiums - México:Sitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and Arrivals and Departures) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community....

  • Market Research Manager

    hace 5 días

    Ciudad de México, Ciudad de México Ikigai Talent Goup A tiempo completo

    Mexico, Ciudad de MéxicoStart-upUp to 30kMarket ResearchMarket Reserch Manager for International Start-up.Kon'nichiwaWe are managing a Market Research Manager role for a B2B & SaaS Scale-Up company with HQ in Barcelona.The role is for the office based in México City, and the main goal is to report to the Market Research Director of the company, with an...

  • Manager, Fan Operations

    hace 5 días

    Ciudad de México, Ciudad de México FIFA A tiempo completo

    Manager, Fan Operations - México:We govern the beautiful game and ensure it's run with transparency and integrity.Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, and Competition Management aims to deliver the most engaging, innovative, and accessible World Cup experience for all...

  • Operations Manager

    hace 5 días

    Ciudad de México, Ciudad de México CVS Health A tiempo completo

    CVS Health Operations Manager Irving , Texas Apply Now Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its...

  • Senior Manager, Guest Operations

    hace 3 semanas

    Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Sitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and Arrivals and Departures) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Guest Operations...

  • Senior Manager, Guest Operations

    hace 4 semanas

    Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Sitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and Arrivals and Departures) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Guest Operations...

  • eComm Research Manager

    hace 5 días

    Ciudad de México, Ciudad de México People@ A tiempo completo

    Importante asociación líder en impulsar el Comercio Electrónico busca ECOMM RESEARCH MANAGERExperiencia:Investigación de mercados, gestión de proyectos de investigación.Account management de leads y clientes actuales, convirtiéndolos en socios de negocioDesarrollo end to end del procesoDiseño del calendario del proyecto, variables y metodologías que...

  • Fiduciary Operations Manager

    hace 5 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Fiduciary Operations Manager is an intermediate level position responsible for supervise the processing of client instructions in coordination with the Operations - Transaction Services team. The overall objective of this role is to facilitate the clearance, settlement and investigation of client instructions.Responsibilities: Resolve escalations prior...

  • Operations Manager

    hace 5 días

    Ciudad de México, Ciudad de México Blueground A tiempo completo

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.We've grown a lot since our founding in 2013, we are now a billion dollar company and have raised more than $300m+ in funding to date -- and...

  • Technology Operations, Sr Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Reporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...

  • Technology Operations, Sr Manager

    hace 1 mes

    Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Reporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...

  • Sales Operations Advisor

    hace 5 días

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Req ID: 238958We are currently seeking a Sales Operations Advisor to join our team in Mexico City, México (MX-MEX), Mexico (MX).We are seeking a talented and experienced Sales Operations Advisor to join our team at NTT DATA.Responsibilities: Prepare comprehensive companyspecific reports using PowerPoint that analyze business performance, financials, and...

  • Senior Team Services and Facilities Manager

    hace 5 días

    Ciudad de México, Ciudad de México FIFA A tiempo completo

    Senior Team Services and Facilities Manager - México:The Senior Team Services and Facilities Manager is responsible, under the guidance of the Executive Director Stadium and Venue Management (Mexico) and Team Services Lead (Zurich), for overseeing the overall delivery of the Team Services Project in Mexico. The Senior Team Services and Facilities Manager...

  • Operations Manager

    hace 5 días

    Ciudad de México, Ciudad de México Maxcess A tiempo completo

    Operations ManagerWe are searching for an experienced Operations Manager at our Queretaro facility.Primary Duties and Responsibilities:Maxcess is the leading global manufacturer of web handling solutions. Maxcess saves our customers time and money by optimizing peak output performance. We do this by leveraging the world's best web-handling brands, offering...