quality analyst

hace 4 semanas


Ciudad de México, Ciudad de México Kenvue A tiempo completo

Kenvue is currently recruiting for:

  • Quality & Compliance Analyst

Location: Mexico City

Who We Are

At Kenvue, we value the impact of everyday care. With a rich history and a foundation in science, we are the home of well-known brands such as NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID that are beloved by many. Our global team consists of 22,000 talented individuals who are dedicated to innovation and delivering top-notch products to our customers. As a Kenvuer, you have the opportunity to make a difference in the lives of millions every day. We prioritize people, are passionate about science, and tackle challenges with courage. Exciting opportunities await you as we shape the future together.

What You Will Do?

The Customer Service Senior Specialist plays a crucial role as a liaison between internal J&J departments and external parties within the Customer Service organization. They offer direct support to customers and facilitate various transactions. Individuals in this position are expected to have a strong grasp of J&J customer service procedures, products, and their connections. The Senior Specialist collaborates with different functions like Commercial, Supply Chain, Finance, and Global Services to address customer concerns and reports to a Customer Service Supervisor.

Key Responsibilities:

  • Manage troubleshooting with External Manufactures (EMs).
  • Handle Investigation, CAPAs, and Change Controls in Kenvue Systems.
  • Provide assistance for Investigation, CAPAs, and Change Controls in EMs' quality systems.
  • Ensure compliance with Kenvue Quality standards at EMs sites.
  • Conduct annual Quality Reviews with EMs.
  • Identify improvement opportunities internally and at External manufacturing sites.
  • Prepare monthly Metrics Report.
  • Participate in meetings and war rooms.
  • Support new product implementations and product change projects.
  • Ensure alignment with EMQ&C practices.
  • Handle Complaint Management.
  • Manage Audit action Plans.
  • Support EM Validation Process.
  • Assist with Product release activities at the EMQ&C area.

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