Web Production Officer

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Opening date 23-Apr-2024 Closing date 08-May-2024 Job description

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of "Web Production Officer"

Role Purpose

The Web Production Services offers content management services within Digital Production Services. The department supports the Group's businesses and functions to effectively deliver messages digitally through HSBC public websites and intranets.

The role of a Web Production Officer (WPO) produces web pages and page components, maintains assets such as videos, documents, text, and other approved content items using a range of HSBC content management systems. The incumbent updates and publishes content using standard workflows, maintains quality of work and follow Group's website guidelines, as well as establish an industry standards and best practices in maintaining websites. The incumbent will work under the direction of a Web Production Manager (WPM) and Marketing Technology (MarTech) Manager to deliver high quality output according to business requirements. Functionally, the incumbent will report to Web Production Manager identified as chapter lead servicing in the same department.

The job holder is expected to understand and help execute the day-to-day BAU activities and projects including website migration and rebranding, work quotation, scoping and prototyping.

Principal Accountabilities

• Work within the production team to produce web pages and maintain websites using existing Content Management Systems (CMS)
• Timely management to deliver all given projects and tasks effectively and consistently
• Adhere to department protocols and processes including approvals, risk assessment, and contribute to identifying set of controls
• Assist in implement web content management best practices including housekeeping and maintenance activities
• Follow established guidelines for applying metadata, keywords and tagging necessary for search engine optimisation and analytics
• Guarantee a high quality of work by consistently taking responsibility for one's own work; reviewing it against clients' requirements and quality standards
• Ensure online job code/filing system for all work produced

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