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Service Project Manager North
hace 4 meses
Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
Videojet Technologies ) is a leading global manufacturer of coding and marking solutions. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.
As part of our team, you'll make an immediate, measurable impact on Safeguarding everyday essentials. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.
About the role:
We are currently seeking a dynamic individual to join our team as Service Project Manager. This pivotal position involves to help us uncover breakthrough solutions and accelerate the pace of innovation, this role is based in Guadalajara or Monterrey, requiring traveling around 40%
In this role, you will:
Execute service growth plan with the base of our three pillars, Performance, Growth and Efficiency, prioritize and implement service activities to fulfill maintenance contracts and service-level agreements using Priority 1 and Priority 2 policy to speed service on site.
Evaluate time and resources required for projects, installations, upgrades, and other technical services.
Prepare work reports and monitor the service quality and customer satisfaction progress.
Develop technical skills to understand Videojet technology, focus on service team to elevate technical and soft abilities, evaluate FSE performance and maintain 1:1 conversation in a monthly basis, recommend new tools to enhance the capabilities of the technical service team.
Develop Virtual Remote Service team using the resources to improve service response and service quality.
Provide customer solutions using agile decisions.
Listen to internal and external customer needs to stablish Counter Measures and action plans.
Lead daily standup meeting with team as needed for detailed cell status, KPI misses and customer issues.
Contribute to annual & midyear review process and mentoring.
Participate in the interviewing and hiring process.
Schedule periodic individual/team meetings
Team / Talent identification & Development
Coach and mentor team of 15-16 technicians to reduce response time, reduce repeat calls, manage inventory, remove hurdles to daily operations, raise expectations and performance of each technician and promote collaboration
Motivational teamwork. Drive a cohesive cross-functional work atmosphere with positive demeanor. Increase field morale and expectations
Financial management. Includes revenue growth, expense management, inventory turns. Basic understanding of or capacity to learn high-level financial statements - essentially understanding the impacts that key decisions have on the Videojet Field Service and OpCo P&L.
Are you qualified?
• Minimum 3 years as service/project manager.
• BS degree in electronics, mechatronics, or similar discipline
• Demonstrated project management experience.
• Ability to travel when required.
Are you...
Interested in working for an international and diverse company?
Interested in working for a company that is dedicated to safeguarding everyday essentials?
Interested in helping drive environmental and sustainability governance?
If so, read on
Veralto's Product Quality and Innovation companies help our customers safeguard everyday essentials by protecting food supply chain, enabling the delivery of verified pharmaceuticals, and ensuring product quality, freshness, and consistency. You'll be joining a dynamic team
Our Benefits:
• Comprehensive benefits package (medical, dental, vision & more) eligible on day 1 of employment
• Annual bonus as well as annual salary review
• Permissive paid time off policy emphasizing flexibility and trust
• Paid Holidays
• Training and development opportunities
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
