ati quality analyst

hace 1 mes


Santiago de Querétaro, Querétaro de Arteaga, México AXA Group A tiempo completo
  • ·Audit calls Daily according to the target.
  • ·Participate/propose processes improvement implementations.
  • ·Participate in workshops, when necessary, at their level.
  • ·Responsible for monitoring QA Monthly Score.
  • ·Actively manage case escalations and complex cases delivering appropriate solutions in terms of time and quality.
  • ·Provide feedback to the agents with the different audits.
  • ·Ensure the improvement of the quality and accomplishment of the QA Monthly Score.
  • ·Create Support Action Request with the audit of the cases.
  • ·Continuous contact with QA and Operations manager to improve opportunity area.
  • ·Customers Experience Journey assessment.

Su Perfil

Person specification


•Expert knowledge of the ATI travel assistance/ claims activity, processes, and policies.


•Instinctive and consistent focus on quality and accuracy and possesses excellent attention to detail.


•Excellent organizational and time management skills.


•Ability to effectively communicate –written and verbally – to a good standard and excellent interpersonal skills with managers and colleagues.


•Demonstrate good working ethics and alignment with the company's corporate culture and values.


•Objective when assessing claims and calls.


•Call Copy skills


•Language skills English, Spanish.

Leadership Competencies:


•Strategic Vision - Knows the impact of their job relative to the business priorities and acts accordingly.


•Focus on Customer – Delivers service to internal/external customers in a reliable, attentive and available manner.


•Results Orientation – Ensures timely high-quality deliverables.


•Building Capability – Drives own personal development.


•Share to Succeed – Shares ideas, knowledge and information beyond their team.

Acerca de AXA

El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.

Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor.

Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA.

Acerca de la Entidad

AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.

El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.

AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa.

Qué ofrecemos

Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario


  • Employee Data Analyst

    hace 4 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Analyst, Planning

    hace 3 semanas


    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Analyst, Planning & Scheduling (Planners)Job DescriptionThe Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision...


  • Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Business Manager - Tech SupportQualification:• Education- Post Graduate (preferably MBA), PMP certification or relevant domain certificationResponsibility:Stakeholder/Business Management:• Deliver on financial goals for the business.• Prepare and report process performance metrics to stakeholders.• Participate in management discussions (Governance...


  • Ciudad de México, Ciudad de México Alvarez and Marsal A tiempo completo

    Description A&M's Transaction Advisory Group (TAG) has an exciting opportunity to join a growing team in Mexico. TAG is a subsidiary of A&M, an established leader in providing global leadership and advisory services to a variety of diverse industries. A&M TAG is seeking an Analyst to bring their energy, passion, and expertise to help our clients get the...


  • Ciudad de México, Ciudad de México KERING A tiempo completo

    KERING Temporary Accounts Payable AnalystJob Family: FinanceJob Title: Temporary Accounts Payable AnalystLocation: MexicoA global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, as...

  • Data Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Chubb A tiempo completo

    Job DescriptionKey ObjectivesThe LATAM D&A team is looking for a Data Analyst. The candidate will bring knowledge and expertise in Advanced Analytics to Chubb. Position will be based in CDMX.Major Duties and ResponsibilitiesLead the creation of advanced analytics solutions to help us drive profitability and growth by optimizing resources and pricing. Own...

  • Actuarial Analyst

    hace 1 semana


    Ciudad de México, Ciudad de México Reinsurance Group of America (RGA) A tiempo completo

    Position OverviewThe Actuarial Analyst assists with statistical and actuarial analysis projects through maintaining, building, and delivering reports in a timely fashion to meet internal client needs. Provides technical assistance in the areas of automation, actuarial analysis and acts as a strategic problem solver by developing programs, spreadsheets and...

  • Sr R2R Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México Ingenico A tiempo completo

    Sr R2R Analyst, Regular contract,Mexico (MX) Summary:The Record to Report Process Senior Analyst is responsible to support the continuous improvement of theRecord to Report (R2R) function, including developing and implementing policies, improving processes &workflows, defining and measuring SLAs and other KPIs, implementing systems and other...


  • Ciudad de México, Ciudad de México KENVUE A tiempo completo

    Submission for the position: ANALISTA DE FINANZAS II - (Job Number: W) What you will doThe Quality Analyst is responsible for ensure compliance and quality in the commercial area with processes of new launches, promotions, customer support, leader of copacker processes, ensuring total company growthKey Responsibilities Ensure compliance with the Quality...

  • Analyst- TAX

    hace 5 días


    Ciudad de México, Ciudad de México Alvarez and Marsal A tiempo completo

    Description Alvarez & Marsal Mexico is currently looking for a Consultant for our Tax team in Mexico City. This position seeks a diverse tax and business consulting background with a focus in providing tax consulting services to our clients.Who will you be working with?We are not a typical tax firm. We are a group of entrepreneurial, action oriented and...

  • Technology Analyst

    hace 3 semanas


    Ciudad de México, Ciudad de México Infosys A tiempo completo

    Infosys is seeking a BigData Engineer with ETL background. The position will primarily be responsible interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in...

  • Technology Analyst

    hace 5 días


    Ciudad de México, Ciudad de México Infosys A tiempo completo

    Role – Technology LeadTechnology – Unix, SQLLocation – MX Remote Job DescriptionToday, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as...

  • Sourcing sr Analyst

    hace 4 semanas


    Ciudad de México, Ciudad de México AVON A tiempo completo

    You've picked a great time to join Avon. We're the company that puts purpose, people and relationships at the heart of everything we do. The company that's 135 years young and only just getting started. As part of the Natura &Co family, we're committed to being the best beauty company for the world by generating a positive environmental, economic and social...

  • Functional Tester

    hace 3 semanas


    Ciudad de México, Ciudad de México Cognizant Technology Solutions A tiempo completo

    Test LeadQualification:Bachelors in engineering or equivalentResponsibility:Knowledge Transition: Understand and analyze business requirements based on the review of documents (functional specifications document, technical specification documents etc) as received from client / onsite. Participate in KT calls to understand the requirements. Conduct reverse KT...

  • HR Analyst I

    hace 4 semanas


    Ciudad de México, Ciudad de México Thermo Fisher Scientific A tiempo completo

    Job DescriptionSummarized Purpose: This HR Ops Shared Services role is focused on delivery of the day-to-day HR related activities within the Colleague Services /HR Shared Service Center in assigned Tier 2 function. They ensure quality of service and operational performance by working within the detailed processes and working with appropriate metrics and...


  • Ciudad de México, Ciudad de México Rappi A tiempo completo

    Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...


  • Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Technical Lead (Qlink Sense)What's in Store for You?A company with a strong brand and proven results.Opportunity for growth and interaction across various areas of the company.Employee resource groups offering access to leaders, volunteer opportunities, and industry interactions.Benefits of Joining:Competitive salaryEmployee-friendly policiesHealthcare and...


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Associate, WFM SchedulerJob DescriptionThe Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...

  • Cmi Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México BEIERSDORF A tiempo completo

    Your TasksRole Purpose:We're looking for passionate and self-directed individual that is passionate for data and fact-based rationale to lead the development of CMI team, this includes but not limited to inhouse analytics, BI visualizations and market conduct research studies to contribute with insightful proposals to marketing team strategy and tackle core...


  • Ciudad de México, Ciudad de México Alcon A tiempo completo

    Accounting & Reporting ManagerLocation: Mexico City (Hybrid)At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go...