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IT Application Support Analyst
hace 4 meses
Marsh is looking for candidates for the following role at its Mexico office:
Position: IT Application Support Analyst
Responsibilities:
- Investigate, diagnose, and resolve issues related to IT applications
- Collaborate with clients, other IT departments, and suppliers for issue resolution
- Assist in troubleshooting activities and provide support for business critical applications
- Ensure compliance with implementation, support, and change management processes
What's in it for you at Marsh:
- Strong brand and growth opportunities
- Engagement with various areas of the company for career development
- Employee resource groups for mentorship and volunteering
- Comprehensive benefits package
Benefits:
- Competitive salary
- Employee-friendly policies
- Healthcare and insurance coverage
- Work-life balance
- Great working environment
- Flexible benefits packages
Expectations:
- Perform troubleshooting activities
- Manage applications and services
- Support business critical applications and ensure performance
- Act as a point of escalation
- Guide teams and provide necessary support
Requirements:
- 2-3 years of IT experience with knowledge of Unqork platform
- Degree in computer science or related field
- Strong analytical and communication skills
- Experience in Incident, Problem, and Change Management
- ITIL certification is a plus
Preferred Skills:
- Process development and service delivery
- Experience with multi-platform environments
- Excellent verbal and written communication skills
- Ability to work in complex IT environments
About Marsh McLennan:
Marsh McLennan is a global professional services firm specializing in risk, strategy, and people. With offices in 130 countries and annual revenue exceeding $20 billion, the company offers cutting-edge services through its market-leading businesses. Marsh provides risk advisory services, Guy Carpenter develops reinsurance strategies, Mercer delivers technology-driven solutions, and Oliver Wyman serves as a strategic advisor to clients.
Work Culture:
Marsh McLennan supports a hybrid work model, combining remote work flexibility with in-office collaboration and development opportunities. Colleagues are encouraged to be in the office or onsite with clients at least three days a week, with teams gathering in person at least once weekly.
