Associate, Planning
hace 2 semanas
Job Title:
Associate, Planning & SchedulingJob Description
Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization.Key Responsibility :
- The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Attend centralized and/or site management meeting, as required
- Cater to real time ad-hoc requests as and when required
- Recommend strategies to Operations for improved labor utilization and key performance indicators
- Review and process VTO/PTO/OT/Non-Prod time requests in real-time
- Intraday real time monitoring of service levels for all queues at all sites 24/7/365
- Document all incidents using the service management suite and notify impacted stakeholders
- Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
Desired Skills :
- Required good communication skill.
- Required good knowledge of MS Excel & Power point.
- Proficiency with computers
- Willing to work 24*7
- Ability to handle pressure situations
- Drive for self-learning and knowledge enhancement
- Contact Centre Workforce Management experience
- Extensive experience with WFM software (NICE IEX, Avaya CMS Etc.)
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decision in time sensitive ambiguous situations
Location:
JAM Montego Bay - Free Trade ZoneLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Analyst, Planning
hace 2 meses
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Analyst, Planning & Scheduling (Planners)Job DescriptionThe Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision...
-
Analyst, Planning
hace 2 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Analyst, Planning & Scheduling (Planners)Job DescriptionThe Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision...
-
Analyst, Planning
hace 9 horas
Ciudad de México, Ciudad de México Concentrix A tiempo completoDescription The Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making regarding revenue roadmap, focus on critical...
-
Gto Associate
hace 8 horas
Ciudad de México, Ciudad de México Ingredion A tiempo completoGTO Program - INGREDION.The Ingredion Global Talent for Operations Program is designed to provide high-caliber early-in-career Chemical Engineering, talent with targeted developmental opportunities and accelerated global experiences to build a superior foundation in Operations and develop robust leadership capabilities. As a GTO Associate, you will take part...
-
Associate, WFM Scheduler
hace 2 semanas
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Associate, WFM SchedulerJob DescriptionThe Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...
-
Associate, WFM Scheduler
hace 1 mes
Ciudad de México, Ciudad de México Concentrix A tiempo completoJob Title:Associate, WFM SchedulerJob DescriptionThe Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring. Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis. The WFM function helps in decision making...
-
Assistant Travel Associate
hace 3 horas
Ciudad de México, Ciudad de México Booking With Brooke A tiempo completoLocation: Remote (Work-from-Anywhere)About Us: Join our team as an Assistant Travel Associate and embark on an exciting journey where your love for travel and passion for helping others merge seamlessly. We're a dynamic company at the forefront of the travel industry, offering unparalleled opportunities for individuals seeking a fulfilling career in a...
-
Workforce Planning Trabajos En México
hace 3 horas
Ciudad de México, Ciudad de México Nestlé A tiempo completoWe are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect:POSITION SUMMARY The Materials & Manufacturing Planning Manager is responsible for the materials management function relating to the planning...
-
Ciudad de México, Ciudad de México Robert Bosch Group A tiempo completoProject management, planning management for construction projects worldwide, focus on MexicoAt Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people's lives. Our promise to our associates is rock solid: we grow together, enjoy our work and inspire each other. Welcome to Bosch.The Global Real Estate...
-
Associate Business Development Manager
hace 5 horas
Ciudad de México, Ciudad de México Sequoia Connect A tiempo completoOur client is a prominent player in cutting-edge digital services and consulting globally. They assist clients in over 50 countries to navigate their digital evolution.With extensive experience in overseeing the operations of international corporations for more than four decades, they adeptly guide their clients on their digital transformation journey. This...
-
Associate, Energy Insights
hace 49 minutos
Ciudad de México, Ciudad de México Sproule Holdings Limited A tiempo completoExperience: 5-10 years of work experience in Engineering, Environmental Studies, or Economics Education: Degree in Engineering, Environmental Studies, or Economics Sproule is seeking an energetic, self-motivated, technically proficient Associate, Energy Insights to join our growing Energy Insights Team. Energy Insights is a new strategic initiative in...
-
IB Associate
hace 1 mes
Ciudad de México, Ciudad de México Fyte A tiempo completoAt Fyte, we are currently looking for an Invesment Bankinfg in Mexico City.Reporting To: CEOLocation: Mexico CityOverview: We are seeking a dynamic and driven Investment Banking Associate to join our telecommunications company. This position will report directly to the CEO and will play a pivotal role in managing communications with private equity partners....
-
IB Associate
hace 2 semanas
Ciudad de México, Ciudad de México Fyte A tiempo completoAt Fyte, we are currently looking for an Invesment Bankinfg in Mexico City.Reporting To: CEOLocation: Mexico CityOverview: We are seeking a dynamic and driven Investment Banking Associate to join our telecommunications company. This position will report directly to the CEO and will play a pivotal role in managing communications with private equity partners....
-
Senior Finance Associate
hace 5 horas
Ciudad de México, Ciudad de México Fusemachines A tiempo completoFusemachines is a 10+ year old AI company, dedicated to delivering state-of-the-art AI products and solutions to a diverse range of industries. Founded by Sameer Maskey, Ph.D., an Adjunct Associate Professor at Columbia University, our company is on a steadfast mission to democratize AI and harness the power of global AI talent from underserved communities....
-
Senior Associate, Site Operations
hace 8 horas
Ciudad de México, Ciudad de México Capital One Financial Corporation A tiempo completoSenior Associate, Site Operations page is loaded Senior Associate, Site Operations Apply locations Mexico City, Mexico time type Full time posted on Posted Yesterday job requisition id R184245 WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Associate, Site Operations At Capital One, we dare to dream, disrupt and deliver a better...
-
Customer Success Associate
hace 2 semanas
Ciudad de México, Ciudad de México CARTO A tiempo completoEverything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...
-
Customer Success Associate
hace 1 mes
Ciudad de México, Ciudad de México CARTO A tiempo completoEverything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the "where" and the "why" of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and Coca-Cola to...
-
2023 Finance Summer Associate
hace 2 horas
Ciudad de México, Ciudad de México Citi A tiempo completoFinance is: The guardian and communicator of key financial information and controls for Citi, serving both an internal and external client base. The driver of franchiselevel decisions on capital planning, liquidity, budgeting, tax, strategic direction and policy management. A critical business partner to each Global Product, Region and Discipline, providing...
-
Project Manager, Associate
hace 2 semanas
Ciudad de México, Ciudad de México Infor A tiempo completoAs a Customer Success Project Manager Associate, you will play a crucial role in ensuring the smooth and efficient operation of our customer success team. You will collaborate with cross-functional teams to streamline processes, manage data, and support the overall success of our customers. A Day in the life Typically Includes:Process and Data Management:...
-
Associate Director for International Student
hace 9 horas
Ciudad de México, Ciudad de México Global University Systems A tiempo completoGlobal University Systems (GUS) is focused on becoming one of the world's most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor's degree...