Data & Analytics, Analyst

hace 2 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking an Analyst, Product Analytics who will mine product usage and customer behavior data for insights and communicate those findings back to key stakeholders in Product, Engineering and Go To Market teams.

We are looking for someone who has the technical skills to surface insights quickly, and the data storytelling skills to communicate those insights in a way that persuades action. You will be responsible for supporting leaders in Product Management, Product Engineering, Product Strategy & Operations, Product Design, democratizing data & insights and conducting in-depth analysis to support product development decisions. You will join the Product Analytics team within the Product Development organization.

Responsibilities

  • Define problem statements and explore the data to understand who our customers are, how they get value out of Zendesk products, and where we can develop our products to improve retention and create even greater value over time
  • Analyze the impact of new product features on customer behavior by defining and tracking key performance metrics, understanding key drivers and proactively surfacing insights to Product leadership
  • Build business insights, reports and dashboards that will lead to better business decisions, product development prioritization and higher team productivity in a way that promotes a data-driven mindset for the Product organization
  • Understand the business objectives of Product teams, gather clear requirements, develop SQL queries, perform analyses and develop insights to understand product usage and engagement trends
  • Partner with the central data & analytics team and cross-functional analytics teams to drive standardization and consistency of product insights reporting across the entire company

Qualifications

  • BS/BA or equivalent in a quantitative and/or business fields e.g., business analytics, economics, applied mathematics, statistics
  • 1 - 2 years of experience in strategy consulting, data analytics, business intelligence, quantitative research, or related field (experience in Product Analytics a plus)
  • Strong knowledge of SQL a must (experience with Google BigQuery or Snowflake a plus)
  • Experience with Tableau, Looker or similar data visualization tools preferred
  • Knowledge and practical application of advanced statistical analysis and mathematical modeling concepts and principles
  • Exceptional structured problem solving, visualization and presentation skill
  • Boundless intellectual curiosity - you are self-motivated and unafraid to ask questions in order to learn and grow
  • Experience at fast growing and scaled B2B Tech companies a plus
  • Proficiency in English, both written and verbal, is required

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

  • Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Chubb A tiempo completo

    Job DescriptionKey ObjectivesThe LATAM D&A team is looking for a Data Analyst. The candidate will bring knowledge and expertise in Advanced Analytics to Chubb. Position will be based in CDMX.Major Duties and ResponsibilitiesLead the creation of advanced analytics solutions to help us drive profitability and growth by optimizing resources and pricing. Own...

  • Data Analyst

    hace 2 meses

    Ciudad de México, Ciudad de México Chubb A tiempo completo

    Job DescriptionKey ObjectivesThe LATAM D&A team is looking for a Data Analyst. The candidate will bring knowledge and expertise in Advanced Analytics to Chubb. Position will be based in CDMX.Major Duties and ResponsibilitiesLead the creation of advanced analytics solutions to help us drive profitability and growth by optimizing resources and pricing. Own...

  • Data & Analytics Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data & Analytics Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionIt's a very exciting time to join Zendesk. As a leader in customer service software, marching towards our goal of multi-billion dollar in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.The Strategic Finance and Analytics team leads decision support and insights for company-wide...

  • Data Engineering Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Data Engineering AnalystWhat can...

  • Data Engineering Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Data Engineering AnalystWhat can...

  • Data Engineering Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Data Engineering AnalystWhat can...

  • Data Engineering Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Data Engineering AnalystWhat can...

  • Data Analytics Engineer

    hace 2 meses

    Ciudad de México, Ciudad de México WITHIN A tiempo completo

    About Us:WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of...

  • Data Analyst Operations Sr

    hace 2 semanas

    Ciudad de México, Ciudad de México Walmart A tiempo completo

    Data Analyst Operations Sr.Objetivo principal:Cuidar la integridad y consistencia de los OKR's / KPI's digitales para asegurar el correcto performance del funnel de conversión en cada uno de los canales digitales, basados en data.¿Qué haras?Seguimiento y visibilidad diaria al performance todos los indicadores digitales para cada canal digital, así como...

  • Data Science Actuarial Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Swiss Re A tiempo completo

    Data Science Actuarial AnalystAbout the Role:This role within Actuarial Control is suitable for new actuarial (or other similar) professional with up to 5 years of commercial experience with a passion for data, analytics, programming and automation, an interest in emerging technologies and passion to continuously learn, share knowledge, and develop...

  • Data Science Actuarial Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Swiss Re A tiempo completo

    Data Science Actuarial AnalystAbout the Role:This role within Actuarial Control is suitable for new actuarial (or other similar) professional with up to 5 years of commercial experience with a passion for data, analytics, programming and automation, an interest in emerging technologies and passion to continuously learn, share knowledge, and develop...

  • Data Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Digital Visualization and Data Analytics Development Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Digital Visualization and Data...

  • Digital Visualization and Data Analytics Development Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Digital Visualization and Data...

  • Digital Visualization and Data Analytics Development Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Digital Visualization and Data...

  • Digital Visualization and Data Analytics Development Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.At Marsh we are looking for candidates for the following position located in México City:Digital Visualization and Data...

  • Data Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    We're hiring At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • Associate Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Alcon A tiempo completo

    Associate Data Analyst Location: Mexico City (Hybrid)At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before.Together, we go above and...

  • Associate Data Analyst

    hace 1 mes

    Ciudad de México, Ciudad de México Alcon A tiempo completo

    Associate Data Analyst Location: Mexico City (Hybrid)At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before.Together, we go above and...