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Specialist - System Management
hace 4 meses
Department IT Finance
Location of work Nearshore
main purpose of role
Monitor Support mailbox's and Service Now Tickets for Issues
Analyse Issues to find cause
Escalate to Level 2 Support if you cannot find or fix any Issue
Communicate with relevant Support Team Business representative or Bank to get the issue fixed
Make sure all issues are logged on Service Now
Assist with testing and documenting any Developments or Enhancements to TRAX
Keep Banking and SAP Support Team up to date with any local developments
Keep Business Documentation Process Flows and Contact Lists up to date
person specification
Essential
o Monday to Friday UK Office Hours
o Experience Supporting IT Finance Systems 3 Years
o No Language Requirement but able to communicate in English clearly
Desirable
o Experience of TRAX or Other Treasury and Bank Systems
o Worked with Banks or Treasury Teams
