Triage Engineer

Job Title:

Job Description

Triage Engineer Qualifications:

• At least 4 years of experience in support and monitoring of applications and platforms

• Must be able to handle customer calls in English and report weekly activities.

• Excellent logic and analytical mind

• Cloud monitoring knowledge (basic knowledge of Kubernetes and containers)

• Process Oriented mind.

• Proficient Monitoring production applications using Splunk (queries and dashboards), AppDynamics, Grafana

• Experienced following SOPs and contribute to improvements to prevent major incidents.

• Knowledge of SQL to perform queries to Oracle DB

• Knowledge of Network concepts

• Able to work on production incidents and provide detailed analysis of the issues.

• Doing RCA and providing necessary reporting to stakeholders as required.

• Ability to learn new technologies and adapt to new business requirements.

• Excellent communication skills (inform stake holders on potential issues and provide updates on trend and important information of issues)

• Work on weekends could happened according to the Shift roster of the month (11:00am to 7pm central time)

• Proactive and able to identify opportunities to improve.

Additional Job Description

Main Responsibilities

• Application Monitoring and Support – Provide support for Prod issues by going through the SOPs, determine the root cause and address accordingly through Splunk and tools, etc.

• Take care of monitor Dashboards and alerts

• Offshore/nearshore Coordination of activities and pending production incidents

• Work with Tier 2 team to get issues resolved

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