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Especialista Customer Facing
hace 1 mes
ESPECIALISTA DE CUSTOMER FACING
Ubicación:MX-OFV Monterrey (MX-MONT)
Negocio: Nestlé
Años de experiencia: 2 a 1 años en atención al cliente, conocimiento de cadena suministro.
Objetivo:
Coordinar la disponibilidad de producto entre los negocios de Nestlé y sus clientes, minimizando los agotamientos y el sobre-inventario con la finalidad de incrementar las ventas y garantizar la satisfacción de los consumidores finales.
Un día en la vida de:
- Asegurar que el funcionamiento del proceso de reabasto cumpla con los parámetros establecidos, identificando impactos en la disponibilidad, gestionando cambios o proponiendo acciones compensatorias así como comunicando a las áreas involucradas otros factores que impacten de manera directa o indirecta al proceso de reabasto, a fin de garantizar la satisfacción del consumidor final.
- Asegurar que el producto se encuentre en las cantidades correctas para el manejo adecuado del inventario del canal/cliente a su cargo, identificando los tiempos de tránsito de la cadena de valor para impactar de manera positiva sobre el punto de reorden y la rotación de los productos.
- Identificar impactos de la estrategia de catalogación (región-formato-tienda) en los indicadores de disponibilidad (sobre inventario y agotamientos) y recomendar cambios para la optimización del catálogo. Participar en la evaluación del impacto de la estrategia de planogramación como stock de seguridad.
Lo que te hará exitoso:
- Experiencia de 2 a 1 año en atención al cliente, supply chain.
- Capacidad de analisis
- Comunicacion proactiva
- Dinamico y con ganas de aportar.
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