Project Support
hace 3 semanas
Manage customer requests for spare parts
- Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
- Manage customer inquiries on spare parts pricing, availability and order processing
- Follow-up on selected customer offers for spare parts to maximize sales
- Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
- Manage customer payments terms with financial department
- Coordinate logistics according to specificities of the country and requirements from customer
- Process customer requests for return of spare parts and other spare parts-related claims
- Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
- Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential participate to customer review on commercial actions (ASM, CCM, PA)
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
- Able to work independently and under pressure
- Able to manage priorities and multiple customer requests
- Expertise in Excel and ERP Systems , SAP is a plus
- Certificate in Logistics is a plus
- Knowledge of order management processes
- Excellent communication skills, both written and verbal
Salud / Seguros
- En caso de contraer matrimonio se podrá gozar de 5 días con goce de sueldo.
- Apoyo en defunción familiar
- Días pagados para maternidad y paternidad de acuerdo a lo establecido en la LFT
- Seguro de Gastos Médicos Mayores
- Seguro de vida
- Fondo de ahorro
- Vales de despensa
- Esquema 100% vía nómina
- 25 días de aguinaldo
- 9 días libres extraordinarios
- 12 días el primer año
- 1⁄2 Medio día libre para tu cumpleaños
- Capacitaciones internas que impulsan tu desarrollo profesional y personal
- Tendrás acceso a cursos virtuales y con valor curricular a través de LinkedIn Learning,
- Comedor
- Se otorga un servicio de transportación colectiva con rutas y paradas definidas.
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