IT Technician
hace 3 semanas
Requisition Number: 63233
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
IT Technician
SCOPE/PURPOSE OF POSITION:
To provide support of authorized IT Devices for business use in connection with Corning IT platforms, resources, services and systems in serving the operational interests of the company. Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community providing effective, timely troubleshooting and resolution to common issues and requests, or ticket routing to specialized or advanced level support.
RESPONSIBILITIES:
- Responds courteously and promptly to user phone calls, live chats, incoming tickets and other assigned communication channels
- Effectively use ServiceNow to manage tickets throughout their lifecycle
- Contribute towards meeting or exceeding SD metrics, targets and goals
- Follows all Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management.
- Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests. Provide KB feedback to improve articles.
- Interact with vendor technical support to ensure effective resolution of 3rd party services.
- Actively maintain tickets according to processes and within established SLAs. This includes the timely update of tickets to track all troubleshooting performed and communications with users, vendors and other IT teams.
- Initiate ongoing communication with end users, via phone, chat and email, to continuously manage expectations.
- Monitor the queue and action or route tickets.
- Inform leadership of broader issues impacting users or the team
- Interact with teammates throughout the day to share information and knowledge
- Fulfill all administrative requirements on-time
- Answer, respond to and route Corporate Calls as needed
EDUCATION REQUIREMENTS
- Associate degree in IT or related professional certification
WORK EXPERIENCE
- A minimum of 2 year of IT Helpdesk or Service Desk experience
REQUIRED SKILLS
- Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment
- Customer service experience, preferably in a call center environment
- Strong work ethic with an attention to detail and a positive attitude
- Self-starter, able to work in team environment and motivate others
- Strong technical abilities, including knowledge and skill with computers and mobile devices
- Strong organization, and planning skills, with ability to handle changing priorities
- Interpersonal skills, empathy, patience, and ability to communicate clearly
- Must be fluent in English, with the ability to read, write, comprehend and apply instructions
DESIRED SKILLS
- Microsoft-based applications, with emphasis on Windows 10, Microsoft O365, Teams, etc.
- Experience with call management software such as Finesse or similar
- Quality / documentation experience
- Familiarity with Microsoft Azure.
- Active Directory Administration
- Experience resolving Outlook issues such as mail file size and data files (.ost)
- Experience with Windows troubleshooting including monitor display issues, printing, connectivity, etc.
- Configuration & distribution of corporate mobile devices
- Troubleshooting Cisco VPN and Pulse clients
- Facilitating Citrix connectivity
- Remediating Symantec Endpoint Protection
- LogMeIn remote connection/utilization or similar tool
- Altiris Deployment of software
- Asset management skills
- Edge and Google Chrome support
- Installation/configuration of various Adobe products /Software
- Account migrations (within & cross-domain)
- Printer/driver troubleshooting & installation
- ServiceNow or similar ticket management tool
- Additional spoken language skills a plus: Portuguese, French, German, Polish, Japanese, Chinese or Korean
Corning Puts YOU First
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
·Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues' contributions.
·Health and well-being benefits include medical, dental, vision, mental health/substance, fitness, and disease management programs.
·Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
·Professional development programs help you grow and achieve your career goals.
-
It Technician
hace 6 días
Reynosa, Tamaulipas, México Corning Inc. A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Email jobs to me Select how often (in days) to receive an alert: Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise,...
-
Software Technician
hace 6 días
Reynosa, Tamaulipas, México Landis+Gyr A tiempo completoLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...
-
Maintenance Technician
hace 3 semanas
Reynosa, Tamaulipas, México Danfoss A tiempo completoJob DescriptionWe have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned.Job ResponsibilitiesThe main...
-
Maintenance Technician
hace 4 semanas
Reynosa, Tamaulipas, México Danfoss A tiempo completoJob DescriptionWe have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned.Job ResponsibilitiesThe main...
-
Maintenance Technician
hace 3 semanas
Reynosa, Tamaulipas, México Danfoss A tiempo completoJob DescriptionWe have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned.Job ResponsibilitiesThe main...
-
Maintenance Technician
hace 6 días
Reynosa, Tamaulipas, México Danfoss Gmbh A tiempo completoSelect how often (in days) to receive an alert: Create Alert We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area...
-
Maintenance Technician
hace 6 días
Reynosa, Tamaulipas, México Danfoss Gmbh A tiempo completoSelect how often (in days) to receive an alert: Create Alert We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area...
-
Product Diagnostic Technician
hace 5 días
Reynosa, Tamaulipas, México Eaton A tiempo completoEaton's IS VEH EMB division is currently seeking a Product Diagnostic Technician.What you'll do:PRIMARY FUNCTION:Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production assembly lines during...
-
Product Diagnostic Technician
hace 6 días
Reynosa, Tamaulipas, México Eaton A tiempo completoEaton's IS VEH EMB division is currently seeking a Product Diagnostic Technician.What you'll do:PRIMARY FUNCTION:Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production assembly lines during...
-
Technician
hace 6 días
Reynosa, Tamaulipas, México Essity A tiempo completoTecnico de tejido Circular:About the Role:End of section:We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.What You Will Do:Encargado de mantener las maquinas en condiciones y trabajar...
-
Quality CMM Technician
hace 5 días
Reynosa, Tamaulipas, México AMETEK A tiempo completoPurpose of the position: Ensure the quality of the product sent to Ametek Aerospace Reynosa clients through control activities implementation, assurance of quality, follow up on the client's procedures and specifications that help to compliance the client and company quality expectations. Required to lead and support 5S activities to ensure that...
-
IT Technician
hace 4 semanas
Reynosa, Tamps., México Corning Inc. A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Email jobs to me Select how often (in days) to receive an alert: Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise,...
-
Software Technician
hace 2 semanas
Reynosa, México Landis+Gyr A tiempo completoLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...
-
Software Technician
hace 2 semanas
Reynosa, México Landis Gyr A tiempo completoLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...
-
Maintenance Technician
hace 3 semanas
Reynosa, México Danfoss A tiempo completoRequisition ID: 38832- Job Location(s): Reynosa, MXWe have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area...
-
Product Diagnostic Technician
hace 2 semanas
Reynosa, México Eaton A tiempo completoEaton’s IS VEH EMB division is currently seeking a Product Diagnostic Technician. **What you’ll do**: **PRIMARY FUNCTION**: Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production...
-
Maintenance Technician
hace 4 semanas
Reynosa, México Danfoss A tiempo completoJob Description We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned. Job Responsibilities The...
-
Maintenance Technician
hace 3 semanas
Reynosa, México Danfoss A tiempo completoJob Description We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned. Job Responsibilities The...
-
Maintenance Technician
hace 3 semanas
Reynosa, México Danfoss A tiempo completoJob Description We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned. Job Responsibilities The...
-
Maintenance Technician
hace 3 semanas
Reynosa, México Danfoss A tiempo completoJob Description We have an immediate opportunity for a Maintenance Technician to join us at our diverse team. The Maintenance Technician will be responsible for maintaining the proper functioning of the equipment assigned, executing preventive and corrective maintenance programs at the extrusion area or other area assigned. Job Responsibilities The...
-
Proto SMT Development Technician
hace 2 meses
Reynosa, México Aptiv A tiempo completoProto SMT Development Technician (day shift ) As Proto SMT Development Technician, you will play a key role in Aptiv’s in this new project. Supporting Manufacturing Engineers. Your Role Manage all SMT Technologies & Standards Define and document the SMT Equipment Programing procedure Participate on the training documentation packages for SMT...
-
Proto SMT Development Technician
hace 3 semanas
Reynosa, México Aptiv A tiempo completoProto SMT Development Technician (day shift ) As Proto SMT Development Technician, you will play a key role in Aptiv’s in this new project. Supporting Manufacturing Engineers. Your Role Manage all SMT Technologies & Standards Define and document the SMT Equipment Programing procedure Participate on the training documentation packages for SMT...
-
Product Diagnostic Technician
hace 1 semana
Reynosa, México Eaton A tiempo completoEaton’s IS VEH EMB division is currently seeking a Product Diagnostic Technician. **What you’ll do**: **PRIMARY FUNCTION**: Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production...
-
Technician
hace 3 semanas
Reynosa, México Essity A tiempo completo**Tecnico de tejido Circular***: **About the Role**: End of section: We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. **What You Will Do**: Encargado de mantener las maquinas en...
-
Quality CMM Technician
hace 2 meses
Reynosa, México Sensors & Fluid Management A tiempo completoPurpose of the position: Ensure the quality of the product sent to Ametek Aerospace Reynosa clients through control activities implementation, assurance of quality, follow up on the client’s procedures and specifications that help to compliance the client and company quality expectations. Required to lead and support 5S activities to ensure that workplace...
-
Quality CMM Technician
hace 3 semanas
Reynosa, México AMETEK A tiempo completoPurpose of the position: Ensure the quality of the product sent to Ametek Aerospace Reynosa clients through control activities implementation, assurance of quality, follow up on the client’s procedures and specifications that help to compliance the client and company quality expectations. Required to lead and support 5S activities to ensure that...
-
Técnico de Automatizacion y Equipo de Prueba
hace 2 semanas
Reynosa, México Eaton Corporation A tiempo completoEaton’s VEH EMB eMobility division is currently seeking a Tecnico de Automatizacion y Equipo de Prueba. **What you’ll do**: **PRIMARY FUNCTION**: Support Engineering in the development, tryout, validation, and Continuous Improvement (CI) of automated equipment/machines and functional test equipment to reach and keep them at their optimal...
-
Product Developer Circular Knit Medical Compression
hace 4 semanas
Reynosa, México Essity A tiempo completoAbout the Role The Product Developer is, within assigned projects/activities, responsible for developing new and existing products to meet the consumer and business needs (eg.product superiority, manufacturability, cost efficiency and competitiveness We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and...
