Controls Management

hace 4 semanas


Tijuana, Baja California, México HSBC Mexico A tiempo completo

Job description


Please note this job advertisement is only available in Spanish. To view the job, select 'Español - ES' from the language selector in the page menu.

Propósito del Puesto:

  • Diseña, ejecuta estrategias y planes de acción para reforzar el ambiente de control en las sucursales que favorezcan la disminución del Riesgo Operacional.
  • Supervisión y control de la operación de la sucursal asegurando su buen funcionamiento, optimizando recursos, asegurando que los Asesores de Venta y Servicio, así como los Asesores de Venta y Servicio Dual cuenten con un flujo eficiente de efectivo, y mejorar la experiencia del servicio al cliente en general con la sucursal.
  • Este puesto no es elegible para home-office, ni trabajo híbrido, ya que debe estar atento a las necesidades de operación y control de la sucursal durante toda la jornada en que la sucursal esté operando a puerta cerrada o durante el periodo de atención al público.

Principales responsabilidades:

  • Administración de los valores de ventanilla mediante el usuario de bóveda con lo que se liberan tiempos para que el personal de la plataforma de sucursal pueda generar más negocio.
  • Responsable del registro y seguimiento de los conceptos improductivos iniciados a la sucursal por las diferentes áreas del banco, incluyendo las auto-detectadas.
  • Disminución en la exposición de pérdidas monetarias al garantizar un adecuado nivel de efectivo.
  • Entrega de chequeras, Tarjeta de débito y tarjeta de crédito a los clientes como parte de un control dual junto con el personal de plataforma o los medios tecnológicos de autenticación que se indiquen en los instructivos de trabajo.
  • Evaluar el apego a las políticas y procedimientos en el manejo de efectivo establecidos referentes a las actividades de la sucursal antes, durante y después de la atención a clientes y usuarios.
  • Supervisar el correcto manejo de los valores monetarios, asegurando que los asesores de venta y servicio así como los asesores de venta y servicio dual se apeguen a la normativa establecida, con la finalidad de mitigar el riesgo operativo.
  • Supervisión de los arqueos en sus diversas modalidades y frecuencias (bóveda, ATM, Cash Deposit Machine), inclusive cuando el arqueo sea realizado por el Gerente de la Sucursal
  • Supervisión y control de expedientes de cuentas a la vista, seguros, inversiones, créditos, realizando el proceso dual de validación de firmas.
  • Control de inventario de claves de acceso, tarjeta de crédito instantánea y plataforma SIAM y papelería.
  • Dirigir la remediación de expedientes de clientes (documentos, Periodic Review, CSEM).
  • Brindar asesoría, orientación y disipar las inquietudes de los empleados en materia operativa y de control a fin de proporcionar un servicio óptimo a los clientes
  • Supervisión del cumplimiento en tiempo y forma de los cursos regulatorios, obligatorios asignados al personal de la sucursal
  • Asegura que su sucursal opere de forma óptima y en su caso levante y de seguimiento a los folios correspondientes con el área de mantenimiento (Facilities) a través Facilities Help Desk y con el CAU por fallas generales de tecnología.
  • Asegura que en la sucursal se realicen las estrategias y planes de acción para disminuir los casos de Sales Quality y cancelación temprana de productos.


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