IT and Application Support Specialist – WPB IT Asset Management

hace 3 semanas

Azcapotzalco, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completo
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Job Description

Opening date 30-Apr-2024 Closing date 09-May-2024 Job description

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of IT and Application Support Specialist - WPB IT Asset Management

Job Summary

AMG IT systems have varied range of technologies catering to various Asset Management business needs. They predominantly include front office systems. Data management systems, integration systems, Performance and client reporting systems, Risk and finance systems. There are also several new or evolving in house applications providing risk, decision and trade support for the various business units for users based around the globe.

The Production Specialist will be working directly for the Production Support Manager, providing support within AM IT Production Support as AM IT Production evolves towards best practice and world class support.

Main Responsabilities

  • Provide support for a range of front office platforms.
  • Supporting multiple portfolio's including applications like Bloomberg AIM, GCP, AIP and other various portfolios as required
  • Provide consultancy, technical analysis and incident resolution services to the Front Office business, IT operations and Client business with the goal of delivering excellent off-site support.
  • Actively look for process improvements, efficiency gain and technology
  • Work with development team to resolve complex technical issues / problems.
  • Work closely with other Support teams in the resolution of issues.
  • Assist with Support Global MI reporting.
  • Resolve user queries and issues.
  • Ensure engagement with Global team.

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