Senior Specialist

hace 3 días


Ciudad de México, Ciudad de México LTIMindtree A tiempo completo
Job Title: Network Voice Engineer

Job Description:

As a Network Voice Engineer, you will play a crucial role in managing and optimizing our voice communication systems. You will be responsible for maintaining, troubleshooting, and enhancing our VoIP infrastructure, ensuring seamless voice communication across the organization. The ideal candidate will have hands-on experience with a variety of voice technologies, including VoIP gateways, voice circuits, call recording systems, and contact center solutions.

Key Responsibilities:

Manage and administer VoIP gateways, including Audiocodes and Cisco, to ensure optimal performance and reliability.

Monitor and troubleshoot voice circuits, identifying and resolving connectivity issues in a timely manner.

Oversee call recording and workforce management systems, such as Verint and NICE, to ensure compliance and operational efficiency.

Administer and maintain Cisco Unified Communications Manager (CUCM) for call routing and management.

Support CC servers and Genesys Cloud Contact Center solutions, optimizing configurations for efficient call handling.

Manage voice recording systems, including WILMAC Korea, ensuring accurate and secure storage of communication data.

Maintain IPC phone trading systems for efficient financial communication and collaboration.

Provide support for Cisco Jabber, addressing user issues and implementing enhancements.

Collaborate with cross-functional teams to implement voice-related projects and initiatives.

Stay updated on emerging voice technologies and best practices, recommending solutions for continuous improvement.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

7+ years of experience as a Network Voice Engineer or similar role.

Hands-on experience with VoIP gateways, such as Audiocodes and Cisco.

Proficiency in managing voice circuits and call routing protocols.

Experience with call recording and workforce management systems, such as Verint and NICE.

Strong understanding of Cisco Unified Communications Manager (CUCM) administration.

Familiarity with CC servers, voice recording systems, and contact center solutions.

Knowledge of IPC phone trading systems and Cisco Jabber.

Experience with Genesys Cloud Contact Center is a plus.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced, collaborative environment.

Willingness to work in 24X7 projects (Shifts)


  • Payroll Senior Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...


  • Ciudad de México, Ciudad de México Alcon A tiempo completo

    Senior Specialist UCC Support (Cisco Webex and Voice)Location: Mexico CityJob Description SummaryThe Senior Specialist UCC Support is responsible for ensuring Alcon's collaboration technologies in Video Conferencing (VC) and Internet Protocol Telephony (IPT) are managed and maintained as per organizational requirements. This will be achieved by acting as a...

  • Senior Specialist

    hace 1 mes


    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Senior Specialist - IT Product ManagementWe are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Senior Specialist –...

  • Senior Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México MMC Corporate A tiempo completo

    Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Senior Specialist - IT Product ManagementWe are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Senior Specialist –...

  • TAX Senior Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México BMW Group A tiempo completo

    URL of this page was copied topaste buffer TAX Senior Specialist (CDMX) Description TAX Senior Specialist (CDMX)At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every...


  • Ciudad de México, Ciudad de México Clarivate Analytics A tiempo completo

    Senior Web Development Specialist page is loaded Senior Web Development Specialist Apply remote type Hybrid locations R211- Mexico City time type Full time posted on Posted 2 Days Ago job requisition id JREQ127878 We are looking for a Senior Web Development Specialist to join our team in Mexico City As a Senior Web Development Specialist, you will be...


  • Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    SHARE YOUR PASSION FOR PERFECT SYNCHRONISATION.For a concept to fly, you need a team with its feet planted firmly on the ground. Specialists who can precisely steer highly complex systems while also ensuring everyone involved works together smoothly. This is the basis for achieving excellence.We want to make this an even greater part of our future, so we are...


  • Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Required. Azure Senior Specialist Azure Senior Specialist to join our team in CDMX, Ciudad de México (MX-CMX), Mexico...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Required. Azure Senior Specialist Azure Senior Specialist to join our team in CDMX, Ciudad de México...


  • Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...


  • Ciudad de México, Ciudad de México NTT Data Services A tiempo completo

    Req ID: 215767We are currently seeking a Middleware Senior Specialist to join our team in Mexico City, México (MX-MEX), Mexico (MX).Qualifications:\- 3-5 years Designer-Java/ JEE-Oracle DevOps/ Infrastructure-Fusion Middleware Experience in supporting external customer facing websites Experience with tools like Remedy, ServiceNow, JIRA, Confluence, and...


  • Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Date: May 3, 2024 Location: CDMX, CMX, MX Company: NTT DATA Services NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and...

  • Quality Senior Specialist

    hace 2 semanas


    Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...


  • Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    Raw talent is not enough. People are always growing, acquiring new skills and getting better at everything they do. That ́s why we always support our people, because their development is the source of innovation.We want to keep driving towards the future, so our team is currently seeking a:Occupational Health and Safe Senior SpecialistAsOccupational Health...


  • Ciudad de México, Ciudad de México BMW SLP S.A. de C.V. A tiempo completo

    Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work are united...


  • Ciudad de México, Ciudad de México JT International S.A. A tiempo completo

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...


  • Ciudad de México, Ciudad de México JT International S.A. A tiempo completo

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...


  • Ciudad de México, Ciudad de México JT International S.A. A tiempo completo

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity...


  • Ciudad de México, Ciudad de México JTI A tiempo completo

    We are JTI, Japan Tobacco International, operating in 130 countries worldwide. Our focus lies on continuous innovation, striving to provide consumers with top-notch products to choose from. At JTI, we strongly believe that our people are at the core of our success - their talent, their potential. We empower them to be themselves, grow, travel, and develop,...


  • Ciudad de México, Ciudad de México Abbott Laboratories A tiempo completo

    Senior Specialist Project ManagementAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true...