Associate Director, Customer Success

hace 3 semanas

Guadalajara, Jalisco, México Radian Generation A tiempo completo
About Radian Generation

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve

Radian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

Responsibilities

Our Associate Director, Customer Success will be responsible for building the Customer Success team, cultivating, and maintaining strong relationships within key accounts, and ensuring high levels of customer satisfaction and net revenue retention.Responsibilities include:
  • Establish relationships with customer executives, sponsors, champions and related business units.
  • Oversee all Customer Success activities. Ensure all Customer Success training, reporting, onboarding and other Customer Success activities are regularly reviewed, completed on time, follow the process, and meet quality standards.
  • Establish and manage key performance indicators for customer retention, expansion and satisfaction.
  • Supervise a group of Customer Success Managers, setting direction and driving the team to meet goals.
  • Design and implement processes and procedures for the team to utilize across clients.
  • Define team direction. Develop, resource and manage large scope and long-term projects, making resource, scope, and delivery tradeoffs as necessary. Review work products and progress to ensure success.
  • Facilitate meetings with external stakeholders and cross-functional teams, including clients, client"s partners, and other key players. Resolve issues within and across teams. Mentor team and lower-level managers on requirements and activities, communication, and collaboration.
  • Work with Business Development team to develop contracts.
  • Establish and assure adherence to budgets, schedules, work plans, and performance requirements. Develop compensation planning, career coaching, training, and administer company policies for the team.
  • Working with company senior management, drive cross-functional team improvement initiatives to optimize the business, and propose updates to division policies. Support development of strategic directions within the team.

Preferred Experience
  • Agile software development lifecycle.
  • 3+ years actively managing a software Customer Success program.
  • Familiarity with solar or renewable energy technologies.
  • Process improvement experience with Lean Six Sigma.

Required Qualification & Education
  • A passion for renewable energy and a commitment to customer service and satisfaction.
  • Excited to share what you know and to learn much more about solar.
  • Desire to support our customers and provide them a valuable experience.
  • 8+ years of experience with renewable energy software or SaaS customer success roles.

Required Skills & Competencies
  • Excellent communications skills (verbal and written).
  • Comfortable in chat, email and video conference.
  • Strong familiarity with Excel (because many of our customers still depend on it).

Preferred Skills & Competencies
  • Knowledge of renewable energy asset management and project development functions.

PI

  • Jr Customer Success Associate

    hace 3 semanas

    Guadalajara, Jalisco, México Hitachi Careers A tiempo completo

    Description:Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from ground up in a public cloud framework.Requirements:Job SummaryCustomer...

  • Customer Success executive

    hace 4 semanas

    Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesAccountabilitiesThe successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship(with the Account Executive where appropriate) on behalf of Finastra....

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, Jalisco, México JWP (JW Player) A tiempo completo

    About JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México JWP (JW Player) A tiempo completo

    About JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...

  • Associate Services Solution Manager

    hace 1 mes

    Guadalajara, Jalisco, México BMC Software A tiempo completo

    Join us today as an Associate Services Solution Manager in our Digital Success Sales team.BMC Software Sales Professionals have the power to transform entire organizations. Our Sales Academy is designed to help you Onboard, Learn and Experience the best a sales organization can provide while helping you grow, develop, and build your Sales career. If you are...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Diligent A tiempo completo

    About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...

  • Senior Customer Success Engineer IRC225319

    hace 2 semanas

    Guadalajara, Jalisco, México Hitachi Careers A tiempo completo

    Description:A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity. The goal is to create a SaaS product from ground up in a public cloud framework.We are currently seeking a Customer Success Engineer to join our...

  • Senior Customer Success Engineer IRC225319

    hace 3 semanas

    Guadalajara, Jalisco, México Hitachi Careers A tiempo completo

    Description:A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity. The goal is to create a SaaS product from ground up in a public cloud framework.We are currently seeking a Customer Success Engineer to join our...

  • Client Success

    hace 3 semanas

    Guadalajara, Jalisco, México Pro Coffee Gear A tiempo completo

    Job Title: Client Success & Operations LeadCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-timeAbout Us: Pro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products...

  • Site Director – Engineering

    hace 2 meses

    Guadalajara, Jalisco, México Plexus A tiempo completo

    As a Site Director - Engineering, you will be responsible for strategically directing, managing and coordinating activities in the Design Center including development of long range goals and objectives. You will continually reviews costs, policies and procedures to ensure sound and effective use of resources to determine progress toward stated goals and...

  • Site Director – Engineering

    hace 2 semanas

    Guadalajara, Jalisco, México Plexus Corp. A tiempo completo

    As a Site Director - Engineering, you will be responsible for strategically directing, managing and coordinating activities in the Design Center including development of long range goals and objectives. You will continually reviews costs, policies and procedures to ensure sound and effective use of resources to determine progress toward stated goals and...

  • Site Director – Engineering

    hace 2 meses

    Guadalajara, Jalisco, México Plexus Corp. A tiempo completo

    As a Site Director - Engineering, you will be responsible for strategically directing, managing and coordinating activities in the Design Center including development of long range goals and objectives. You will continually reviews costs, policies and procedures to ensure sound and effective use of resources to determine progress toward stated goals and...

  • Site Director – Engineering

    hace 2 semanas

    Guadalajara, Jalisco, México Plexus A tiempo completo

    As a Site Director - Engineering, you will be responsible for strategically directing, managing and coordinating activities in the Design Center including development of long range goals and objectives. You will continually reviews costs, policies and procedures to ensure sound and effective use of resources to determine progress toward stated goals and...

  • Helpdesk Associate

    hace 3 semanas

    Guadalajara, Jalisco, México NTT Data A tiempo completo

    Date: May 13, 2024 Location: Guadalajara, JAL, MX#job- { display: inline; } Company: NTT DATA ServicesReq ID: 280093NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a...

  • Helpdesk Associate

    hace 3 semanas

    Guadalajara, Jalisco, México NTT Data A tiempo completo

    Date: May 6, 2024 Location: Guadalajara, JAL, MX#job- { display: inline; } Company: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México NTT Data A tiempo completo

    Date: May 13, 2024 Location: Guadalajara, JAL, MX#job- { display: inline; } Company: NTT DATA ServicesReq ID: 280093NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a...

  • Helpdesk Associate

    hace 2 semanas

    Guadalajara, Jalisco, México NTT Data A tiempo completo

    Date: May 6, 2024 Location: Guadalajara, JAL, MX#job- { display: inline; } Company: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to...

  • Customer Service

    hace 3 semanas

    Guadalajara, Jalisco, México ZF Group A tiempo completo

    Req ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,Integrated Safety, Automated Driving, and Electric Mobility, ZF...

  • Customer Service

    hace 2 semanas

    Guadalajara, Jalisco, México ZF Group A tiempo completo

    Req ID 68918 Guadalajara, Mexico ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,Integrated Safety, Automated Driving, and Electric Mobility, ZF...