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Quality and Process Excellence Lead

hace 4 meses

Guadalajara, Jalisco, México Wipro A tiempo completo
Job responsibilities:

  • Support process excellence initiatives and drive improvement projects.
  • Drive benchmarking and best practices deployment across accounts.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain the profitability of the process.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
  • Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
  • Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
  • Ensure all process metrics are met.
  • Lead quality report and dashboards.
  • Support in SOP and VSM creation.

Responsabilidades laborales:

  • Apoyar iniciativas de excelencia de procesos e impulsar proyectos de mejora.
  • Impulsar la evaluación comparativa y la implementación de mejores prácticas en todas las cuentas.
  • Comprenda los posibles factores que impulsan la insatisfacción del cliente y mitigue de forma proactiva cualquier riesgo de CSAT/PCSAT.
  • Trabajar en estrecha colaboración con los clientes y el equipo de liderazgo de operaciones para identificar oportunidades de mejora e impulsarlas hasta su cierre.
  • Impulsar proyectos para mejorar y mantener la rentabilidad del proceso.
  • Impulsar una cultura de mejora de procesos utilizando herramientas como Six Sigma, Lean y Kaizen en las plantas de proceso.
  • Impulsar prácticas de estandarización en el piso y garantizar el cumplimiento estricto de los procesos internos y definidos por el cliente.
  • Monitorear e impulsar los requisitos de cumplimiento a través de estándares mínimos comunes internos (CMS), ISO 9001, etc.
  • Asegúrese de que se cumplan todas las métricas del proceso.
  • Liderar informes y paneles de calidad.
  • Soporte en la creación de SOP y VSM.