Innovation Designer

The Product Manager is an intermediate management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.

Responsibilities:

• Manage a team of Product Managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Oversee strategic program roadmaps, development, launches, and marketing to gain maximum benefit from each product, as well as survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy development and execution
• Manage day-to-day product marketing for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute the client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as partner to Citi clients
• Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within region or business
• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
• Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field as well as help drive innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepare agreements
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• Required Licensing/Registration: Series 7
• Experience in marketing, credit, acquisitions, product development, and/or analytics
• Experience leading cross-functional teams to define and achieve high value business goals
• Working knowledge of market dynamics, products, and competitive climate
• Demonstrated project management skills
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Ability to work in a team-oriented environment
• Demonstrated influencing skills

Education:

• Bachelor's degree/University degree or equivalent experience

Innovation Designer

El perfil de Innovation Designer trabajará en colaboración con el equipo de UX Research y Diseño para identificar, diseñar, desarrollar y entregar soluciones innovadoras a través de la construcción de nuevos productos, servicios y negocios con el fin de anticipar desafíos y barreras, así como para satisfacer necesidades futuras de los clientes de Citibanamex

Responsibilities:

• Crear, a partir de insights de investigación, propuestas para crear nuevos productos, servicios o negocios que generen las mejores experiencias y soluciones a las necesidades de los clientes de Citibanamex.
• Incorporar de manera efectiva la investigación en el proceso de diseño estratégico
• Planeación y ejecución de investigación cualitativa y cuantitativa
• Trabajar de la mano de los equipo de diseño, negocio y tecnología para evaluar y priorizar las propuestas de nuevas soluciones de productos, servicios y negocio.
• Crear y presentar resultados que comuniquen efectivamente ideas y conceptos a stakeholders y audiencias internas.
• Demostrar conocimiento experto en estrategia e innovación que ayude a tomar decisiones finales.
• Desarrollo de prototipo o escenarios que permitan probar las propuestas de diseño de nuevos productos, servicios y negocios.

Qualifications:

• De 5 a 8 años de experiencia en en disciplinas como UX/UI, Experience Design, Service Design, Design Strategy, Design Research, Product Design, Human Computer Interaction.
• Experiencia en disciplinas relacionadas aResearch o Behavioral Science. (Design Research, Sociologia, Psicología, Antropología...)
• Conocimiento de diseño visual, data analytics, storytelling
• Human center design como eje de su proceso de diseño
• Experiencia liderando equipos cross functional para definir y alcanzar metas de claro valor para el negocio.
• Conocimiento y aplicación de Diseño Centrado en el Usuario, Design Thinking, Doble Diamante y Agile
• Buen proceso de diseño, en metodologías de innovación
• Conocimiento y habilidad para aplicar diferentes métodos de investigación.
• Habilidad para trabajar sin supervision y ajustar prioridades rápidamente según lo que las circunstancias indiquen
• Demostrar habilidades de comunicación verbal y escrita, así como claras y concisas
• Habilidad para hacer congeniar diferentes areas en un mismo objetivo.
• Habilidad de project management.
• Cruzar conocimiento que generan otras areas como CX, Marketing, Diseño, Negocio.
• Habilidad parar realizar workshops, focus groups, ejecución de entrevistas
• Habilidad para comunicar insights de resultado de investigaciones y crear planes estratégicos que generen balance entre las necesidades del negocio con necesidades de nuestros clientes.

Education:

• Deseable Estudios de Diseño, Comunicación, Innovación.

Job Family Group:

Job Family:

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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