Firstline Field Service Technician

hace 3 días


Guadalajara, Jalisco, México Diebold Nixdorf A tiempo completo
Job Description

Realiza instalaciones básicas y reparaciones menores en productos y servicios de DN, incluido el mantenimiento de cajeros automáticos, equipos de puntos de venta minorista y PC y periféricos de PC relacionados. Proporciona limpiezas programadas y otros mantenimientos básicos en productos convencionales como cerraduras, bóvedas y afines.

Responsibilities

  • Prioriza y planifica las llamadas de servicio de acuerdo con los acuerdos de nivel de servicio al cliente y para garantizar altos niveles de satisfacción del cliente.
  • Se pone en contacto con los clientes para comunicar la hora estimada de llegada.
  • Promueve una alta calidad de servicio y realiza un seguimiento para garantizar la finalización de la llamada.
  • Escala las solicitudes de servicio según sea necesario para su resolución.
  • Mantiene la satisfacción del cliente garantizando la comunicación y una conducta y apariencia profesionales.
  • Realiza funciones básicas de instalación (por ejemplo, tirar de cables, montar dispositivos, instalar cerraduras).
  • Realiza correcciones técnicas como eliminar atascos de papel, tarjetas y billetes.
  • Apoya a los técnicos de servicio mediante la realización de inspecciones de mantenimiento preventivo.
  • Desarrolla la comprensión de los estándares, prácticas y procedimientos operativos.

Qualifications

Calificaciones requeridas

  • Se requiere educación o experiencia laboral equivalente.
  • Mínimo de 0 a 2 años de experiencia relevante o una combinación equivalente de educación y experiencia en Firstline Field Service.
  • Buenas habilidades de comunicación verbal y escrita.

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

  • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -

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