Customer Success Business Specialist, Enterprise
hace 3 semanas
The Enterprise CS Business Specialist plays a critical support role within the Enterprise Customer Success team.This position is focused on executing operational tasks that are essential to ensuring high-quality service for Enterprise and Corporate Brand clients relying on R365 to manage their business.The role bridges gaps in automation, supports hypercare accounts with high-impact issues, and handles time-consuming processes that fall outside the scope of the CSM or client capacity.**How you'll add value**:- Follow detailed task instructions and complete all deliverables by the defined due dates.- Monitor and manage critical issues for hypercare accounts, including: Troubleshooting failed or missing daily sales imports; verifying and correcting labor detail import issues; manually extracting, preparing, and formatting reports or data sets that are not yet automated; collaborate with Customer Success Managers to alleviate workload by performing manual processes on behalf of clients.- Identify and flag gaps in workflow or instruction inefficiencies and provide weekly feedback to the CS team on ways to improve.- Contribute to strong, internal documentation of processes to ensure repeatable execution and team knowledge transfer.**What you'll need to be successful in this role**:- Strong proficiency in Excel, including the use of formulas, filters, and data formatting.- Familiarity with Microsoft Office Suite, especially Outlook and Word.- Effective time management and task prioritization skills; able to manage high-volume task queues.- Prior experience in restaurant operations and/or accounting highly preferred.- Comfort working with multiple platforms in a SaaS ecosystem (ERP, labor management, POS integrations, etc.).- Ability to follow detailed written instructions and standard operating procedures.- Strong written and verbal communication skills.
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Senior Enterprise Customer Success Analyst
hace 4 semanas
Xico, México Careerarc A tiempo completoA leading digital payments company is seeking a Loyalty Customer Success Specialist for its SessionM division. This role focuses on managing enterprise client relationships, ensuring high customer satisfaction, and driving adoption of the SessionM platform. The ideal candidate possesses strong communication and account management skills, is comfortable...
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Senior Enterprise Customer Success Analyst
hace 4 semanas
Xico, México Careerarc A tiempo completoA leading digital payments company is seeking a Loyalty Customer Success Specialist for its SessionM division. This role focuses on managing enterprise client relationships, ensuring high customer satisfaction, and driving adoption of the SessionM platform. The ideal candidate possesses strong communication and account management skills, is comfortable...
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Senior Enterprise Customer Success Analyst
hace 3 semanas
Xico, México Careerarc A tiempo completoA leading digital payments company is seeking a Loyalty Customer Success Specialist for its SessionM division.This role focuses on managing enterprise client relationships, ensuring high customer satisfaction, and driving adoption of the SessionM platform.The ideal candidate possesses strong communication and account management skills, is comfortable...
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Whatsapp Business Platform Lead
hace 3 semanas
Xico, México Meta A tiempo completoA leading technology company is seeking an experienced Business Messaging Specialist to drive growth in their WhatsApp Business Platform.Located in Xico, Veracruz, the ideal candidate possesses 7+ years of enterprise sales and customer success experience, is bilingual in English and Spanish, and excels in building relationships with senior decision...
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Customer Success Specialist
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Xico, México Kount A tiempo completoEquifax es donde puedes impulsar tus posibilidades.Si deseas alcanzar tu verdadero potencial, trazar nuevos caminos, desarrollar nuevas habilidades, colaborar con mentes brillantes y tener un impacto significativo, queremos saber de ti.The Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post-Sales...
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Customer Success Specialist
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Xico, México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
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Senior Customer Success Lead – Enterprise Loyalty
hace 3 semanas
Xico, México Mastercard A tiempo completoA leading financial technology company is seeking a Customer Success Specialist to manage enterprise accounts and drive value through the SessionM platform.The role requires strong communication and account management skills, as well as analytical problem-solving abilities.Bilingual proficiency in Spanish and English is essential.This role is pivotal in...
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Global Customer Success
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Xico, México Nearshore Business Solutions A tiempo completoA customer-focused solutions provider in Xico, Veracruz is seeking a dedicated customer success representative.You will serve as the primary contact for clients, ensuring their satisfaction and retention through onboarding and proactive support.Candidates should have a Bachelor's degree in Business or Communications, along with 1-4 years of experience in...
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Líder De Customer Success Enterprise
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Xico, México Qualifinds A tiempo completoUna empresa innovadora en SaaS busca un Customer Success Sr para ser el socio estratégico de clientes enterprise, asegurando adopción, retención y expansión en su uso de la plataforma.El candidato ideal debe tener más de 3 años de experiencia en Customer Success u Account Management en entornos SaaS.Se ofertan beneficios competitivos como un salario...
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WhatsApp Business Platform Lead
hace 4 semanas
Xico, México Meta A tiempo completoA leading technology company is seeking an experienced Business Messaging Specialist to drive growth in their WhatsApp Business Platform. Located in Xico, Veracruz, the ideal candidate possesses 7+ years of enterprise sales and customer success experience, is bilingual in English and Spanish, and excels in building relationships with senior decision makers....
