French Onboarding Advocate

**A LITTLE BIT ABOUT Boldr**- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not sooner.**LET'S START WITH OUR VALUES**- Meaningful connections start with **AUTHENTICITY**:- We do our best work by being **CURIOUS**:- We grow by remaining **DYNAMIC**:- Our success combines **AMBITIOUS VISION** with **OPERATIONAL EXCELLENCE**:- At the heart of great partnerships, we'll always find **EMPATHY****WHAT IS YOUR ROLE****WHY DO WE WANT YOU**We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.**WHAT WILL YOU DO**- Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach- Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service- Manage updated sales records and opportunity status in Salesforce- You will also support with:- Lead qualifying and scoring- Cold calling; phone and SMS support to prospective hosts- Live chat support to prospective hosts- Consultation calls/zoom meetings with prospective hosts**WHAT WE'LL LIKE ABOUT YOU**- **YOU ARE **_- Curious and authentic, just like us#beboldr.- An analytical and critical thinker, with an eye for even the most minute of details.- Passionate about client satisfaction.- **YOU HAVE **_- Experience using CRM tool(s) like Salesforce + Zendesk- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams- Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations- Motivation, drive, and a self-starting attitude- Experience working with a fast-growing start-up- Ability to understand customer needs and meet those needs with product knowledge- Good time management with strong organizational skillsPay: $14,****** - $21,****** per monthApplication Question(s):- Are you legally authorized to work in Mexico?- Will you now or in the future require sponsorship for employment visa status?- Where do you currently live?Would you be able to provide official documentation to back this up?**Language**:- english (required)- french (required)Work Location: Hybrid remote in *****, Mérida, Yuc.