Bilingual Senior Customer Care

Job Description Delivering best-in-class service is just the beginning.As Bilingual Senior Customer Care & Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected.You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments, and assisting to reach the financial goals of the company.You will also be developing, coordinating, and monitoring the deployment and success of service solutions and providing status updates to the business client and Sales Branch based on shared expectations.What You'll Do Deal with a variety of customers.Explain and sustain different charges on bills.Create a sense of urgency to help customers get current on their accounts.Multi-task; use a computer while wearing a telephone headset, evaluate and offer different payment options for customers.Take notes and create rapport with customers at the same time.Build relationships and provide excellent customer service in all interactions.Resolve the customer's issue while on the phone.Be creative and innovative.What You'll Bring Advanced English fluency to engage with U.S. customers.Previous 1 year collection experience, back-office tasks or wireline or wireless support.Capability of managing a variety of customer emotions and requirements.Establish positive relationships with customers during every interaction.Listen, respond, and resolve consistently on every call throughout your shift.Comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.Ability to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) – WEEKENDS OFF.Benefits Monthly base salary: MXN$24,000 (before taxes).Monthly grocery vouchers: MXN $1,583 every 14 days.Monthly restaurant vouchers: MXN $1,267 every 14 days.Major medical insurance.Life insurance.Saving fund.30 days of Christmas bonus.Vacation days, plus three personal days, onsite medical and more.50% discount on five lines of AT&T Wireless service.Paid starting from your first day of training, including benefits like meal and grocery vouchers.Training Expectations You will be required to attend 100% of your training at the office (between 1–3 months).During your 90-day trial period you will not be authorized to request vacation or personal days off.Additional Information Work From Home?This is NOT a Work from Home role, you need to work in our office 100% of the time.How flexible is my schedule?Schedules are based on performance, seniority, and the operating hours of your site.This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) – WEEKENDS OFF.Is training paid?AbsolutelyAnd certain benefits also start accruing at the start of training – like meal and grocery vouchers.Apply Today: Your future is calling.Weekly Hours: 40 Time Type: Regular Location: Naucalpan De Juarez, Estado de Mexico, Mexico It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.#J-*****-Ljbffr