Accounts Receivable Analyst

hace 2 semanas

Xico, México Lilly A tiempo completo

At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana.Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.We give our best effort to our work, and we put people first.We're looking for people who are determined to make life better for people around the world.**Description**:**Key Responsibilities**:- First point of contact for customer inquiries on customer master data in SAP ERP system- Adhere to Sarbanes Oxley (SOX) and Financial Business controls to ensure quality- Continuous improvement to further enhance procedures and achieve best practice- Analyse customer aging through FSCM (SAP module) in order to analyse collection priorities- Answer customer inquiries on invoice disputes- Enter customer disputes in FSCM (SAP module)- Contact customers by phone or mail for collections using market best practices- To ensure that the customers are receiving the account statements- Properly inform and support documentation of all long term payments- To be in compliance with the reports required by the Insurance company- Monitoring the Promp Payment discount functionalityBDR calculation as a suggestion to the Affiliates**Compliance**:- Understand and follow all compliance policies, laws, regulations and The Lilly Red Book.- Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period- Ensure all operational controls are completed to level required and within agreed timeframe.- Integrate compliance into daily activities.- Comply with any corrective actions.- Cooperate with investigations, monitoring and audits.**Minimum Qualification Requirements**:- University Degree in Accounting/Business/Finance- Demonstrated knowledge of Order to Cash work stream with a minimum of 2 year' experience in a multinational Company or Shared Services environment- Minimium 2 years customer facing experience- Fluent in English, with excellent communication skills.- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.- Strong analytical skills and attention to detail.- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.- High learning agility in a fast paced environment- To translate the information into meaningful understandings that are directly applicable to any project assigned- Problem solving skills- Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.- Proficient with Microsoft Office software (Excel, Word, etc )**Desirable**:- Compliance and controls experience- Portuguese Language- Strong customer service skills- SAP experienceLilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.WeAreLilly

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