Team Lead, Service Delivery

1 day ago Be among the first 25 applicantsYour potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in says it allWhat You’ll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You will motivate your team to meet both TTEC and client metric performance goals. You will answer associates’ questions, listen, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you are the first-line manager for your team.You’ll report to the Manager of Service Delivery. We’re looking for a leader to act as one, to encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’llCoach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projectsManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasksMotivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when neededUtilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processesImpact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers, including absenteeism and occupancyWhat You Bring To The RoleAssociate degree, technical school, or equivalent work experienceUtilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive actionEngage and support your team while focusing on the overall team performance in a dynamic environmentDemonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team membersCustomer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlookComfortable with computer systemsWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit https://mybenefits.ttec.com/ for more information.Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Primary LocationMX-DF-Mexico DFSeniority levelNot ApplicableEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting, Outsourcing and Offshoring Consulting, and TelecommunicationsReferrals increase your chances of interviewing at TTEC by 2xGet notified about new Service Delivery Team Lead jobs in Mexico City, Mexico.CX Customer Service Operations Specialist - (SmartPhone)Mexico City Metropolitan Area 3 weeks agoService Delivery Operations Lead (Experiencia hipotecaria)Service Delivery Lead (CDMX/ Guadalajara)Customer Support Enablement Strategist (STE - 9-month Contract)Professional Services Consultant - MexicoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr