Customer Success Advisor
hace 2 semanas
At SiteMinder we believe the individual contributions of our employees are what drive our success.That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives.Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so.It's in our differences that we will keep revolutionising the way for our customers.We are better togetherWhat We Do...We're people who love technology but know that hoteliers just want things to be simple.So sincewe've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.About the Customer Success Advisor role...The Customer Success Advisor works alongside our regional teams to retain and optimize our customers and increase customer lifetime value.We are looking for candidates with sales experience (high pressure targets, overcoming objections, and quick turnaround) and outstanding customer support skills.What you'll do...Assist customers to achieve maximum value from their product by leveraging deep product and hotel management knowledge.Manage daily case & task loads effectively, ensuring that customers are contacted immediately for quick and appropriate resolution.Take ownership of customer's problems and seek to identify, respond, and resolve issues before it becomes a conflict, ensuring a satisfactory solution for SiteMinder and the customer.Be a subject matter expert of drivers of retention and provide insights to the business.What you have...Experience in sales or retention teams.Very comfortable talking to customers on the phone in English and Spanish.Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership.Proven experience in sales, customer success, account management, or a similar customer-facing role.Experience working with CRM software and customer support tools.Experience working in a SaaS (Software as a Service) or subscription-based business mode and / or hospitality is a plus.Our Perks & Benefits...Hybrid in MexicoEquity packages for you to be a part of the SiteMinder journeyMental health and well-being initiativesGenerous parental (including secondary) leave policyPaid birthday, study and volunteering leave every yearSponsored social clubs, team events, and celebrationsEmployee Resource Groups (ERG) to help you connect and get involvedInvestment in your personal growth offering training for your advancementDoes this job sound like you?If yes, we'd love for you to be part of our teamPlease send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process.We encourage people from underrepresented groups to apply.#J-*****-Ljbffr
-
Global Customer Success Advisor
hace 2 semanas
Xico, México Xapo Bank A tiempo completoA leading fintech company is looking for a Customer Success Advisor to support its members globally.This fully remote position requires strong English communication skills and a proactive attitude.Responsibilities include addressing customer queries, monitoring accounts, and assisting with the onboarding process.Ideal candidates will have experience in...
-
Strategic Customer Success Lead
hace 2 semanas
Xico, México Wood Mackenzie Canada Limited A tiempo completoA leading analytics firm, located in Mexico, seeks a Lead Customer Success Manager to enhance customer experiences.This role involves engaging with mid-value customers, ensuring they achieve their desired business outcomes through tailored support and strategies.You will collaborate closely with internal teams and serve as a trusted advisor, driving product...
-
Customer Success Manager
hace 2 semanas
Xico, México Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments.This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
-
Customer Success Manager
hace 2 semanas
Xico, México Pentera A tiempo completoCustomer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity.As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams.At Pentera,...
-
Customer Success Manager
hace 3 semanas
Xico, México Pentera A tiempo completoCustomer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...
-
Customer Success Manager
hace 3 semanas
Xico, México Pentera A tiempo completoCustomer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...
-
Customer Success Manager
hace 3 semanas
Xico, México Pentera A tiempo completoCustomer Success Manager - LATAMLocation : MexicoAccelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world's best red teams. At Pentera,...
-
Bilingual Customer Success Specialist
hace 2 semanas
Xico, México Siteminder A tiempo completoA leading hospitality technology company is looking for a Customer Success Advisor in Mexico.The ideal candidate will have sales experience, exceptional communication skills in English and Spanish, and a proven track record in customer-facing roles.Responsibilities include assisting customers in maximizing product value and managing issues effectively.This...
-
Bilingual Saas Customer Success Expert
hace 2 semanas
Xico, México Siteminder A tiempo completoA leading technology firm in Mexico is seeking a Customer Success Advisor to empower clients in maximizing their product use.This role emphasizes strong sales background and outstanding customer support skills.Responsibilities include managing queries, identifying retention strategies, and assisting customers effectively.Candidates should be comfortable...
-
Customer Success Specialist
hace 2 semanas
Xico, México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
