Training Manager
hace 4 semanas
**General purpose of this position**As a Training Manager, you will be responsible of identifying and developing strategies to improve processes and constantly reassess procedures to add value to the customer service operation and make it more efficient and profitable.With your ability and knowledge in customer experience you can create stronger relationships and loyalty with our clients which translates into big amounts of money for everybody in our team.Also having the capacity in time management efficiencyis extremely valuable for execution and implementation of new proposals and assignments once they are approved by upper management.Similarly, your ability to think critically and to create strategic plans will help you solve problems and provide solutions to minimize overall bad experience and maintain company standards.You will help with Training on a regular basis and do constant roleplays with team members to strengthen your relationship with them and improve the experience we give to our customers; this is essential to growand operate under the same procedures and work philosophy.Enhancing and measuring the department growth is vital to reach our monthly objectives and goals to generate more revenue for the whole team.**Position tasks / Responsibilities**:- Ensure the operation s daily activities are working properly.- Implement new processes or make existing ones more efficient for better results on monthly goals.- Verify continuous improvement in customer experience for our customers.- Time management efficiency for execution and implementation of new assignments.- Report to upper management daily summary on completed tasks and updates on processes and deadlines.- Confirm that information on daily reports is correct.- Lead the team to better results on a monthly basis.**Working background Preferred examples**:- Service oriented: Excel in collaborative situations and enjoy helping and mentoring others.- Practical: Go above and beyond to meet goals and ensure timely task completion.- Organized: Bring structure and focus to streamline tasks.- Enterprising: Accustomed to leading teams with empowering and decisive task delegation- Investigative: Bring resourceful approach for problem solving.**Knowledge and profile required for the position**:- University degree.- Basic Knowledge in sports and casino online industry (preferable)- Bilingual Spanish & English 100% spoken & written.- Understanding and learning ability of operating systems.- Minimum 2 years of verifiable experience in a similar position.- Management experience.- Customer experience.- Training experience.- Planning and organizational skills.- Leadership.- Critical thinking.- Decision making ability.- Problem solving mentality.- Intermediate or Advance Excel skills.- Transitional Negotiation knowledge.Tipo de puesto: Tiempo completoSalario: $60,****** - $70,****** al mesHorario:- Diurno- Lunes a viernes- Turno de 8 horasPrestaciones:- Aumentos salariales- Descuentos y precios preferenciales- Estacionamiento gratuito- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Servicio de comedor- Teléfono de la empresa- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono anual- Bono de productividadPregunta(s) de postulación:- ¿Vives en Tijuana o estás dispuesto(a) a cambiar de residencia?- ¿Nível de inglés?- ¿Años de experiência en Customer service?- ¿Años de experiência en training?Lugar de trabajo: Una ubicación
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Training Manager
hace 4 semanas
Tijuana, México Advantage Communications Mexico A tiempo completoWe are looking for an experienced training and development manager to design our organization's training strategy, oversee its implementation and evaluate its results. Identify training and development needs and drive appropriate training initiatives that build loyalty to the company and our customers.You will work with departments to bring employees up to...
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Training Manager
hace 2 días
Tijuana, México Advantage Communications Mexico A tiempo completoWe are looking for an experienced training and development manager to design our organization's training strategy, oversee its implementation and evaluate its results. Identify training and development needs and drive appropriate training initiatives that build loyalty to the company and our customers. You will work with departments to bring employees up to...
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Training Manager
hace 4 semanas
Tijuana, México Advantage Communications Mexico A tiempo completoWe are looking for an experienced training and development manager to design our organization's training strategy, oversee its implementation and evaluate its results.Identify training and development needs and drive appropriate training initiatives that build loyalty to the company and our customers.You will work with departments to bring employees up to...
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Training Manager
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Training Manager
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Tijuana, México Zher A tiempo completo**¡Atención rockstars!****Sobre el empleo**Estamos en búsqueda un **Training Manager; **una persona apasionada, pero con un alto sentido de responsabilidad.**Objetivo del puesto**- Identificar y desarrollar estrategias para mejorar procesos, procedimientos y así, sumar valor agregado a los clientes.**Requisitos**:- 3 años de experiência en puesto...
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