Senior Java Support Engineer

hace 3 semanas

Xico, México Workana A tiempo completo

Workana is the largest remote work platform for talents in Latin America.Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe.Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.We are proud to present you with the following opportunity.**About Our Client**:**Role Overview**:Flexspring is seeking an experienced Java Support Engineer to join their all-star Delivery team.If you thrive in a fast-paced environment, enjoy solving technical challenges, and want to be part of a diverse, motivated team, this role is for you.You'll troubleshoot and resolve integration issues, support production environments, and work closely with internal and external stakeholders.**Responsibilities**:- Troubleshoot and resolve production issues in customer integrations built on Java, Groovy, and REST APIs.- Communicate effectively with both internal teams and external clients, maintaining transparency throughout the case lifecycle.- Document all troubleshooting and resolution activities using Service Cloud.- Collaborate with technical consultants, support teams, and partners to drive support cases to resolution.- Participate in QA activities including pre-release and production update testing.- Identify process gaps and provide feedback for continuous improvement.- Participate in future on-call support rotations.**Requirements**:- Bachelor Degree in tech related area.- Hands-on experience with Java, and L2 or L3 software engineering support.- Familiarity with log management tools like Kibana or Sumologic.- Proven ability to manage multiple priorities and meet deadlines.- Experience working with service desk tools and handling client support tickets.- Able to work on PST hours.- Fluent in English.**Nice to Have**:- Background in ETL processes or data integration.- Experience with JavaScript, Groovy, REST APIs, SOAP, GraphQL, Postman, and Insomnia.- Experience with HR or finance systems such as Oracle HCM, Taleo, Workday, ADP, or Greenhouse.- French language proficiency is a plus.**Benefits**:- Compensation in USD- Fully remote work- Career growth with international clients and dynamic projects

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