Residential Maintenance Manager

Residential Maintenance Manager -About the CompanyA private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide.Role OverviewThe Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties.This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards.The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.Key ResponsibilitiesProject management of maintenance, renovations, and on-site operationsVendor management and budgeting for services and projectsSolve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systemsThrive in global, high-ambiguity environments with shifting prioritiesPrioritize tasks to meet tight deadlines and maintain high attention to detailCommunicate effectively with asset managers, local hosts, and vendorsLead and coordinate teams to resolve problems efficientlyTravel as required for property inspections or project oversightImplement robust routine residence inspections and preventative maintenance strategiesTrain and guide local hosts, property managers, and housekeeping teams on home systems and operationsCase ManagementTriage and resolve maintenance issues in a timely mannerSource parts and manage inventory systematicallyManage work orders, track progress on platforms like SalesforceDevelop home maintenance and repair plans for complex casesCoordinate with trip planning for reservation awarenessMaintain dynamic communication with stakeholdersObtain and evaluate bids for maintenance, repairs, and renovation projectsNegotiate contracts to secure competitive termsEvaluate vendor performance and research market alternativesAnalyze service costs periodicallyMajor Renovations / New BuildsDevelop and manage project plans and budgetsCoordinate vendors and ensure project timelines and budgets are metOrganize regular vendor touchpoints for project executionHome AcquisitionsKickoff project plans for new property acquisitionsArrange inspections and review reports to identify risks or required workCatalog and manage legal documents, HOA documents, and closing documentsCoordinate installation and setup of new propertiesNew Home Systems Setup (Healthy Home Standards)Document maintenance history and residence profilesMaintain recurring maintenance and care requirements in SalesforceVet and engage vendors for core care needsDevelop annual home operation, maintenance, and improvement budgets with asset managementHard SkillsMinimum 5 years residential maintenance management experienceProject management, vendor management, and budget oversightProficiency with Microsoft Office (Outlook, Excel, PowerPoint)Experience with Salesforce, CRMs, and project management tools like AsanaStrong process optimization and analytical skillsAbility to analyze and optimize maintenance processesSoft SkillsProblem-solving and decision-making abilitiesTeam player with a proactive, can-do attitudeFlexible, adaptable, and able to thrive in ambiguous environmentsAbout the CandidateExperienced in residential maintenance managementComfortable working remotely across multiple time zonesFluent in English (Spanish or French a plus for LATAM)Holds valid passport and travel documentation as neededDriver's license and comfort renting vehicles internationallyStrong credit ratingWhy This Role MattersEnsures properties are maintained to the highest standardsProtects and enhances asset valueSupports investor satisfaction through operational excellenceProvides systematic and efficient care across multiple international propertiesSalary Recommendation RationaleCompetitive for remote hires from South Africa: USD $2,500–$3,500 / monthCompetitive for remote hires from LATAM: USD $2,200–$3,200 / monthSalary aligns with candidate experience, international responsibilities, and high level of technical and project management expertiseProvides access to experienced candidates without overpaying compared to U.S.-based hiresSeniority levelMid-Senior levelEmployment typeFull-timeJob function: OtherIndustries: Staffing and Recruiting#J-*****-Ljbffr